Angela Frank
Chilton
Summary
Experienced in coordinating guest services for various high-end establishments. Skilled in addressing customer inquiries, resolving issues promptly and ensuring maximum satisfaction. Strong ability to manage multiple tasks simultaneously while maintaining high standards of service excellence. Made significant impact by implementing customer-centric policies that increased overall guest retention rate.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Guest Services
Kwik
Appleton
04.2014 - Current
- I was a guest service co worker from April 2014- May 2023
- I was promoted to a guest service leader in May of 2023
- As of August 2024 I am currently the food service leader.
Education
Menasha High School
Menasha, WISkills
- Customer service
- Food safety
- Staff training
- Cash handling
- Time management
- Conflict resolution
- Team leadership
- Adaptability to change
- Problem solving
- Guest services management
- Guest services assistance
- Guest services
Timeline
Guest Services
Kwik
04.2014 - Current
Menasha High School