Angela Gillespie
Champaign,IL
Summary
- Re-organized something to make it work better.
- Identified a problem and solved it.
- Come up with a new idea that improved things.
- Developed or implemented new procedures or systems.
- Worked on special projects.
- Received awards.
- Been complimented by your supervisor or co-workers
Overview
13
13
years of professional experience
Work History
Mail processing clerk
USPS
09.2020 - Current
- Run postage and prepare outgoing mail for pick up
- Feed preprints into insert machine hopper neatly and accurately
- Assist with communication and promotion of events and activities
- Receive, processes, and ensure document classification are completed and transmitted to clients
- Help prepare mail, which includes sorting, stacking and stacking on pallets
- Perform general clean up of papers, skids and debris that accumulate during the workday
- Above average problem-solving skills necessary to monitor and repair automatic inserting and collating equipment
- Ensure transmission of processed data to the appropriate next level
- Processing outgoing mail/vendor payments for mailing on a daily basis
- Initiate and nurture effective, professional relationships with internal and external contacts
- Oversee daily intake, resolution and routing of large volumes of mail
Assembly Technician
Caterpillar
06.2018 - 09.2020
- Follow documented procedures to perform safe and defect-free assembly and adjustment of parts and components
- Leverage lean manufacturing concepts to support continuous improvement and waste elimination
- Use industrial power tools for assembly and lifting devices to move heavy components
- Be held accountable for completing standard work within the allotted cycle time (approximately 3–15-minute cycle time)
- Cross-train across work areas and ability to learn new work areas
Customer Service Representative
Idemia (Formerly MorphoTrust USA)
09.2016 - 03.2018
- Assist callers with complex questions, receive escalated calls
- Provide resolutions for customer and employee issues
- Provided appointment-scheduling services to applicants via phone and website
- Directed applicants to locations nationwide using mapping software
- Delivered basic problem-solving to applicants
- Maintained high security standards and HIPAA compliance
Direct Support Professional
Brother James Court
05.2014 - 09.2016
- Assist with daily tasks: Help with tasks and life skills that people without disabilities might take for granted, such as job training, school, and extracurricular activities
- Provide crisis intervention: Provide crisis intervention and emergency home contact for assigned individuals
- Administer medications: Establish and maintain health needs controls, including administering authorized medications
- Teach self-advocacy: Teach individuals how to be self-advocates and communicate their preferences
- Foster positive relationships: Foster positive relationships between caretakers and individuals served
- Ensure safety: Ensure client safety and maintain a safe environment
- Encourage self-help: Encourage self-help activities
Direct Support Professional
United Cerebral Palsy
01.2012 - 05.2014
- Companionship
- Housekeeping and meal preparation
- Assistance with medication
- Assistance with personal care, including bathing and toileting
- Ability to stay alert and responsive
Education
High School Diploma - General Studies
Proviso East High School
Maywood, IL06.2006
Skills
- Problem-solving skills
- Accuracy and Precision
- Workplace Safety
- Work independently
Timeline
Mail processing clerk
USPS
09.2020 - Current
Assembly Technician
Caterpillar
06.2018 - 09.2020
Customer Service Representative
Idemia (Formerly MorphoTrust USA)
09.2016 - 03.2018
Direct Support Professional
Brother James Court
05.2014 - 09.2016
Direct Support Professional
United Cerebral Palsy
01.2012 - 05.2014
High School Diploma - General Studies
Proviso East High School