Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angela Grock

Apple Valley,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Seasonal Cashier

Target
Apple Valley, CA
03.2020 - 06.2020
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs

Sandwich Artist

Subway
Victorville, CA
09.2019 - 03.2020
  • Assisted customers in choosing menu items by providing food complementing information
  • Greeted guests, promoted specials and took orders
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness

Shift Leader

Shake Shack
West Hollywood, CA
10.2017 - 04.2018
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues

Server

Daisy Dukes
New Orleans, LA
03.2017 - 10.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Increased sales significantly by upselling higher-end products to customers

Team Member

Shake Shack
West Hollywood, CA
03.2016 - 03.2017
  • Contributed to team success by completing jobs quickly and accurately
  • Trained new team members by relaying information on company procedures and safety requirements
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods

Cashier

Pilot Flying J
Warrenton, MO
01.2013 - 10.2013
  • Helped customers complete purchases, locate items and join reward programs
  • Processed customer refunds and exchanges according to established guidelines
  • Greeted customers entering store and responded promptly to customer needs
  • Restocked and organized merchandise in front lanes

Team Member

Pizza Hut
Corona, CA
06.2011 - 01.2013
  • Contributed to team success by completing jobs quickly and accurately
  • Resolved issues quickly to maintain productivity goals
  • Worked different stations to provide optimal coverage and meet production goals
  • Operated register to process payments and collect cash payment for order totals

Education

Associate - Child Development

Victor Valley College
Victorville, CA
06.2024

High School Diploma -

Santiago High School
Corona, CA
05.2013

Skills

  • Data Entry and 10-Key
  • Product Stocking
  • Paperwork Completion
  • Merchandise Packaging
  • Customer Relations
  • Cash Register Operation
  • Team Contribution
  • Integrity and Dependability
  • Maintaining Quality Assurance Standards
  • Customer Satisfaction
  • Data Gathering
  • Team Management

Languages

Spanish
Native or Bilingual

Timeline

Seasonal Cashier

Target
03.2020 - 06.2020

Sandwich Artist

Subway
09.2019 - 03.2020

Shift Leader

Shake Shack
10.2017 - 04.2018

Server

Daisy Dukes
03.2017 - 10.2017

Team Member

Shake Shack
03.2016 - 03.2017

Cashier

Pilot Flying J
01.2013 - 10.2013

Team Member

Pizza Hut
06.2011 - 01.2013

Associate - Child Development

Victor Valley College

High School Diploma -

Santiago High School

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Angela Grock