Angela Grubaugh
Medical Lake
Summary
Results-oriented Air Force Veteran dedicated to helping fellow veterans succeed. Combines strong operational leadership with a deep passion for veteran career advocacy.
Overview
23
23
years of professional experience
Work History
Advanced Medical Support Assistant
Veteran Affairs Medical Center
Spokane
12.2020 - 03.2021
- Coordinated logistics and implementation for Covid vaccine rollout, successfully serving over 30,000 Washington and Idaho veterans.
- Managed patient scheduling and appointment coordination, ensuring smooth clinic operations and minimizing wait times.
- Facilitated communication between patients and healthcare teams, enhancing patient experience and care coordination.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
Official Mail Center Lead Clerk
Department of Defense
Fairchild Air Force Base
10.2019 - 09.2020
- Directed a team of clerks to execute clerical duties ensuring procedural compliance.
- Supervised daily operations within clerical unit to enhance operational effectiveness.
- Managed staff schedules and assignments to improve workflow efficiency.
- Trained new clerks on procedures and system utilization.
- Processed documents using government databases and software systems.
- Accurately processed payroll information in a timely manner.
- Developed efficient procedures to streamline administrative tasks.
- Coordinated and deployed mailing of over 15,000 postcards for veteran community event.
Unit Program Coordinator
Department of Defense
Minot AFB
02.2017 - 10.2018
- Organized and executed events for a squadron of 500, enhancing engagement and participation.
- Coordinated scheduling and resource allocation for training sessions and events, ensuring effective use of assets.
- Collaborated with cross-functional teams to support mission objectives and initiatives.
- Maintained comprehensive records of program activities and documentation processes to support operational continuity.
- Prepared weekly presentations for squadron leadership.
- Provided guidance on best practices for implementing successful programs within the organization.
- Provided administrative support including scheduling meetings, preparing agendas, taking minutes.
Medical Technician/EMT
United States Air Force, USAF
Davis Monthan AFB
09.1998 - 01.2002
- Assisted healthcare professionals during medical examinations and procedures to enhance efficiency.
- Maintained accurate patient records and documentation to facilitate effective healthcare delivery.
- Maintained accurate medical records and documentation of patient interactions.
- Educated patients on procedures and treatment plans to promote understanding.
- Managed inventory purchasing and organization to ensure timely availability of medical supplies.
- Cultivated strong relationships with medical professionals to enhance patient care quality.
Education
High School Diploma -
Jenison High School
Jenison, MI06-1997
Skills
- Program coordination
- Event planning
- Document processing
- Team leadership
- Effective communication
- Customer service
- Relationship building
- Strong work ethic
Timeline
Advanced Medical Support Assistant
Veteran Affairs Medical Center
12.2020 - 03.2021
Official Mail Center Lead Clerk
Department of Defense
10.2019 - 09.2020
Unit Program Coordinator
Department of Defense
02.2017 - 10.2018
Medical Technician/EMT
United States Air Force, USAF
09.1998 - 01.2002
High School Diploma -
Jenison High School