Angela Hensel
Dollar General
Walton,IN
Work Preference
Desired Job Title
Customer Service RepresentativeDistrict ManagerCashierStore ManagerAssistant Manager
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
Walton, IN, USKokomo, INLogansport, IN
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
Important To Me
Work-life balanceCompany CultureHealthcare benefitsFlexible work hoursWork from home option
1
Certification
10
Years of experience
Results-driven District Manager with expertise in strategic planning and multi-unit management. Proven ability to enhance team performance and drive operational efficiency, leading to increased customer satisfaction and profitability.
Accomplished District Manager with strong leadership skills, focusing on customer service and problem-solving. Demonstrated success in developing strategic plans that optimize operations and boost team morale across multiple locations.
Dynamic leader with extensive experience in multi-unit management. Skilled in training and coaching teams to achieve high standards of customer service and operational efficiency. Committed to leveraging data analytics to identify trends and implement solutions that enhance overall performance.
Work History
District Manager
3 Years 2 Months- Developed and implemented strategic plans to optimize inventory management across multiple locations.
- Analyzed sales data to identify trends and drive promotional strategies for increased revenue.
- Trained and mentored store managers to enhance team performance and customer satisfaction.
- Oversaw daily operations and ensured compliance with company policies and procedures.
- Coordinated staff scheduling to maintain optimal coverage during peak business hours.
- Conducted regular audits to ensure adherence to safety standards and operational efficiency.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Identified areas for process improvement, leading initiatives that enhanced overall store performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
Store Manager
8 Months- Oversaw daily store operations, ensuring compliance with company standards and policies.
- Managed inventory control, optimizing stock levels and reducing shrinkage through effective practices.
- Implemented merchandising strategies to improve product visibility and drive sales growth.
- Trained and mentored team members, fostering a collaborative environment to enhance performance.
- Enhanced customer service experience by developing staff training programs focused on engagement and satisfaction.
- Led team meetings to align goals, share updates, and encourage open communication among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Store Manager
2 Years 5 Months- Managed inventory control, cash control, and store opening and closing procedures.
- Coordinated schedule management, ensuring adequate staffing levels during peak hours for improved efficiency.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and inventory management.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Supervised staff scheduling, training, and development to enhance team performance.
- Led daily store operations, ensuring compliance with company policies and procedures.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
Store Manager
1 Year 9 Months- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Assistant Store Manager
1 Year 7 Months- Managed inventory levels, optimizing stock placement for improved sales performance.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented promotional displays to enhance product visibility and drive customer engagement.
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Manager
7 Months- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and recommend actionable improvements.
- Led initiatives to enhance operational efficiency, resulting in improved workflow processes.
- Developed training materials and conducted workshops to improve employee performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Trained and mentored team members on customer service best practices.
Education
High School Diploma
Skills
Strategic planning
Multi-unit management
Recruiting and hiring
Sales optimization
Performance metrics
Inventory management
Problem-solving abilities
Customer service
Teamwork and collaboration
Leadership skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved top in region by completing shrink under regional goal with accuracy and efficiency.
- a leader of managing 20 stores
Certification
received certificate for shrink performance
Received top 10% of the company in sales growth
I was appointed top in safety was awarded to be safety captain of the Region.
Timeline
District Manager
Dollar General
07.2023 - 09.2026Read More
Store Manager
Dollar General Market
11.2022 - 07.2023Read More
Store Manager
Dollar General
06.2020 - 11.2022Read More
Store Manager
Dollar General
09.2018 - 06.2020Read More
Assistant Store Manager
Dollar General
02.2017 - 09.2018Read More
Assistant Manager
Family Dollar
07.2016 - 02.2017Read More
Western High School
High School Diploma
Read More