ANGELA HERNANDEZ
Boynton Beach,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
3
3
years of professional experience
Work History
Store Manager
TRENDZ STORE
Wellington, FL
11.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
Assistant Store Manager
Anime And 3D Frames
Wellington, FL
05.2022 - 11.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Receptionist
Optimar Realty Group
Miami, FL
08.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Sales Associate
Fashion Masks
Wellington, FL
06.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Business Administration -
PONTIFICIA UNIVERSIDAD JAVERIANA
BOGOTA, COLOMBIA06.2018
High School Diploma -
TRINIDAD DEL MONTE SCHOOL
BOGOTA, COLOMBIA06.2008
Skills
- Management Training
- Oversee Administrative Functions
- Time Management
- Program Administration
- MS Office Proficiency
- Customer Service
- Cash Management
- Content Workflow
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Store Manager
TRENDZ STORE
11.2022 - Current
Assistant Store Manager
Anime And 3D Frames
05.2022 - 11.2022
Receptionist
Optimar Realty Group
08.2021 - 04.2022
Sales Associate
Fashion Masks
06.2020 - 07.2021
Bachelor of Business Administration -
PONTIFICIA UNIVERSIDAD JAVERIANA
High School Diploma -
TRINIDAD DEL MONTE SCHOOL