Michael Hicks
Elkin,NC
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Cookout
Elkin, NC
04.2022 - Current
- Oversaw day-to-day operations.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared staff work schedules and assigned team members to specific duties.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Contact Center Associate
Lowe’s Contact Center
Elkin, NC
04.2021 - 12.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Worked with everything from order statuses, to placing orders, to everything else that a customer would need to call customer service for.
- Adhered to all company policies and procedures related to the contact center operations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Offered resolutions to de-escalate calls and solve customer issues.
Cap 1 Associate
Walmart
Elkin, NC
05.2019 - 12.2023
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Received, unpacked, and stored incoming merchandise off of Walmart trucks.
- Updated pricing and sales signs to promote merchandise.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Delivery Driver
Pizza Hut
Greenville, NC
09.2017 - 12.2023
- Delivered orders to people’s houses in a timely manner.
- Presented order bills and collected payments for deliveries.
- Promoted positive customer service by delivering on-time orders and fully resolving issues.
Assistant Manager
Starmount Cinema
Jonesville, NC
09.2015 - 12.2023
- Supervised daily operations including scheduling shifts and assigning duties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
- Created reports on sales trends, inventory levels, and financial data.
Education
Bachelor of Science - Business Administration
The University of North Carolina At Greensboro
Greensboro, NC05.2023
Associate of Arts - Art
Surry Community College
Dobson, NC05.2017
Skills
- Store Merchandising
- Revenue Generation
- Team Development
- Supply Ordering
- Customer Service Management
- Budget Administration
- Team Building and Leadership
- Pricing Strategies
- Accurate Cash Handling
- MS Office Proficient
- Budgeting and Cost Control
Timeline
Store Manager
Cookout
04.2022 - Current
Contact Center Associate
Lowe’s Contact Center
04.2021 - 12.2023
Cap 1 Associate
Walmart
05.2019 - 12.2023
Delivery Driver
Pizza Hut
09.2017 - 12.2023
Assistant Manager
Starmount Cinema
09.2015 - 12.2023
Bachelor of Science - Business Administration
The University of North Carolina At Greensboro
Associate of Arts - Art
Surry Community College
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