Angela Kamhuka
Carrollton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Title Coordinator/Notary
Capital One
Plano, TX
10.2021 - Current
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property i.e lien releases, Letters of no interest to other lien holders
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Conducted thorough research on property ownership history, uncovering vital information for accurate title representation.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title coordination processes by implementing efficient communication and documentation strategies.
- Managed multiple projects simultaneously while maintaining high-quality work standards, contributing to overall team efficiency.
- Assisted in training new Title Coordinators, sharing knowledge and expertise to improve department performance.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Maintained organized digital files and records of property titles, ensuring easy access for colleagues and clients alike.
- Resolved complex title issues by conducting in-depth investigations and collaborating with legal teams when necessary.
- Enhanced customer satisfaction with timely and accurate delivery of title reports, meeting strict deadlines consistently.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Minimized risk exposure for clients through meticulous attention to detail during the review of public records and legal documents.
- Entered title and vehicle information into database.
- Ensured compliance with regulatory requirements throughout all aspects of the title coordination process. Adhering to strict NOTARY RULES AND REGULATIONS
- Utilized various online databases and public land records to verify ownership information.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
Mortgage Loan Processor (Remote)
Cognizant TCO
Irving, TX
11.2020 - 10.2021
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Mitigated risk exposure for the organization through careful evaluation of applicant creditworthiness before proceeding with the loan process.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation without bias.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Coordinated closing process with attorneys, title companies, and notaries.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
Loss Mitigation Specialist
Citigroup: CitiMortgage
Irving, TX
12.2009 - 09.2019
- Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans
- Assessed loan portfolios for compliance with underwriting policies.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Reached out to borrowers to discuss current status and loan workout options.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Monitored pipelines to track and log status of loans.
- Remained updated with latest information related to mortgage products and services being offered.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Assisted with short sales and deed in lieu processes.
- Discussed property liquidation options with customers.
- Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Enhanced borrower retention rates by developing personalized action plans aimed at addressing individual financial needs and capabilities.
- Provided training and guidance to new hires during onboarding in class and nesting period, fostering a team-oriented environment focused on continuous improvement.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Conducted comprehensive loan reviews, identifying opportunities for loan modifications and alternative repayment plans.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma In Administrative Studies - Executive Secretarial Studies
Harare Polytechnic
ZimbabweSome College - Business Administration
Northlake College
Irving, TXSkills
- Documentation Review
- Title Research
- Records analysis
- Title Commitment Analysis
- Verification
- Local record searches
- File Management
- Loan Documentation
- Notary Public
- Legal Compliance
- Title processing
- Data Entry
- Document Review
- Legal Document Preparation
- Remote Office Availability
- Microsoft Word
- Teamwork and Collaboration
- Multitasking Abilities
- Computer Skills
- MS Office
- Critical Thinking
- Project Planning
- Analytical and Critical Thinking
- Basic Math
- Interpersonal Communication
- Administrative Duties
- Customer Accounts Management
- Clerical Support
- Records Evaluation
- Client Satisfaction
- Organizational Skills
- Analytical Skills
- Underwriting Guidelines
- Past Due Account Management
Accomplishments
- Achieved Merit Award through effectively helping with new hires onboarding process.
- Citi Star Player 2009
- S.M.E. of the year 2010
Certification
- Area of certification :
- Scrum Agile Fundamentals
- Mortgage Loan Processor
- NLMS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Title Coordinator/Notary
Capital One
10.2021 - Current
Mortgage Loan Processor (Remote)
Cognizant TCO
11.2020 - 10.2021
Loss Mitigation Specialist
Citigroup: CitiMortgage
12.2009 - 09.2019
Diploma In Administrative Studies - Executive Secretarial Studies
Harare Polytechnic
Some College - Business Administration
Northlake College