Customer Service Representative/Underwriter at Grayson-Carroll-Wythe Mutual Insurance, I excel in managing high-stress situations and resolving customer complaints, significantly enhancing loyalty and repeat business. Skilled in problem-solving and active listening, my approach has consistently led to satisfactory resolutions, showcasing my critical thinking and customer service prowess. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.