Angela LeBlanc
Pensacola,FL
Summary
Experienced Customer Service Professional . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
General Manager
Green Beans Coffee
Pensacola, FL
08.2017 - Current
- Oversee two separate locations
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Manager
Garden of the Gods Gourmet
Colorado Springs, CO
06.2015 - 03.2017
- Managed upscale restaurant offering comfort food with a gourmet twist
- Led team through record breaking sales during Georgia O'Keeffe exhibit
- Daily operations including finance reporting
Flight Attendant
PSA Airlines
Knoxville, TN
08.2014 - 06.2015
- Successfully relocated upon completion of PSA's comprehensive training program
- Perfect attendance
- 100 percent compliant with all company policies and procedures
- Met requirments on all certifications
Lead Server/Trainer
Another Broken Egg Cafe
Pensacola, FL and Charlotte, NC
01.2012 - 08.2014
- Became part of a team that opened a new concept to the region
- Orchestrated company concept training new team members
- Instilled up selling techniques while exceeding guest expectations
Fine Dining Banquet Manager
The Palms
Orange Beach, AL
03.2008 - 02.2012
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Group Sales Coordinater,Activities Director
Useppa Island Club
Bokeelia, FL
04.2008 - 09.2008
- Sold group packages, coordinated various departments including food/beverage, accommodations, marina
- Created/organized activities and entertainment for all age groups
- Opening/ closing reception to include reservations, guest check in, night audits, end of day report
Membership and Activities Director
Waterfall County Club
Clayton, GA
01.2007 - 12.2007
- Proven membership sales in depressed market
- Create and organize member activities
Education
Anthropology - Sociology
Louisiana State University
Baton Rouge, LASkills
- Hospitality background
- Service-oriented
- Guest satisfaction specialist
- Neat
- Polished
- Efficient
- Diligent
- Team building
- Revenue generation
- Management
- Event planning
- Five-star experience
- Flexible
Timeline
General Manager
Green Beans Coffee
08.2017 - Current
Manager
Garden of the Gods Gourmet
06.2015 - 03.2017
Flight Attendant
PSA Airlines
08.2014 - 06.2015
Lead Server/Trainer
Another Broken Egg Cafe
01.2012 - 08.2014
Group Sales Coordinater,Activities Director
Useppa Island Club
04.2008 - 09.2008
Fine Dining Banquet Manager
The Palms
03.2008 - 02.2012
Membership and Activities Director
Waterfall County Club
01.2007 - 12.2007
Anthropology - Sociology
Louisiana State University
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