Angela Levis
Santa Monica,CA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Shift Leader
Chic-Fil-A
Santa Monica, CA
12.2022 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
Preschool Teacher
Temple Isaiah Preschool
Los Angeles, CA
08.2020 - 08.2022
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Established positive communication with parents in daily conversation and formal conferences.
Sales Representative
The Pump Station & Nurtury
Santa Monica, CA
03.2019 - 03.2020
Customer Service Supervisor
Walmart
Vineland, NJ
07.2018 - 07.2019
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
IT Technician
US Army
Los Angeles, CA
01.2014 - 01.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Linked computers to network and peripheral equipment.
- Monitored systems in operation and quickly troubleshot errors.
Sales Representative
The Pump Station & Nurtury
Santa Monica, CA
01.2013 - 01.2014
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Bachelor of Science - African American Studies
Loyola Marymount University
Los Angeles, CA 08.2021 - 05.2023
Associate of Science - Early Childhood Education
Santa Monica College
Santa Monica, CA 08.2019 - 06.2021
Skills
Safety processes and procedures
Daily workflows
Account management
Technical Support
Complaint resolution
Knowledgeable in Microsoft Word
Cash Handling
Strong verbal and written communication
Certification
Basic Skills Course in Military Tactics, US Army
Timeline
Shift Leader
Chic-Fil-A
12.2022 - Current
Bachelor of Science - African American Studies
Loyola Marymount University
08.2021 - 05.2023
Preschool Teacher
Temple Isaiah Preschool
08.2020 - 08.2022
Associate of Science - Early Childhood Education
Santa Monica College
08.2019 - 06.2021
Sales Representative
The Pump Station & Nurtury
03.2019 - 03.2020
Customer Service Supervisor
Walmart
07.2018 - 07.2019
Certified Signal Support System Specialist, US Army
03-2015
Basic Skills Course in Military Tactics, US Army
12-2014
IT Technician
US Army
01.2014 - 01.2016
Sales Representative
The Pump Station & Nurtury
01.2013 - 01.2014