Angela Marlo
Thornville,OH
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Dental Office Manager
Cross Creeks Dental
Pickerington, Ohio
08.2015 - Current
- Managed daily operations of dental office to ensure smooth workflow.
- Coordinated patient schedules and appointment reminders to enhance patient flow and minimize wait times.
- Supervised front desk staff and trained team on customer service techniques to improve patient satisfaction.
- Developed detailed treatment plans tailored to patient needs.
- Verified insurance information to ensure accurate billing.
- Managed insurance appeals to ensure patients received necessary coverage and reduce financial barriers.
- Processed payroll for employees to ensure accurate compensation.
Dental Receptionist
Dr. Michael Connor
Thornville, Ohio
- Coordinated patient treatment plans and maintained accurate records.
- Scheduled appointments and managed patient flow efficiently.
- Communicated with healthcare providers regarding patient needs and updates.
- Assisted patients with insurance verification and financial arrangements.
- Educated patients on treatment options and procedures effectively.
- Collaborated with team members to streamline operational processes.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Provided exceptional customer service to enhance patient experience.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
Education
Eastmoor Academy
Columbus, OHLanguages
English
Professional
Timeline
Dental Office Manager
Cross Creeks Dental
08.2015 - Current
Dental Receptionist
Dr. Michael Connor
Eastmoor Academy