ANGELA M. BUSH
Haltom City,TX
Summary
A dedicated and results-driven professional with experience in the dental field, dental education, and management. Proven track record of excellence in managing dental assisting programs, fostering student success, and ensuring compliance with industry standards. Adept at leading and mentoring teams of faculty and staff, while developing and implementing effective curricula that align with the latest trends and best practices in dental care. Skilled in strategic planning, budgeting, and resource allocation, with a strong focus on student retention, career placement, and community outreach. Demonstrated ability to cultivate positive relationships with students, staff, industry partners, and regulatory bodies to drive continuous improvement and elevate program quality. Passionate about empowering the next generation of dental professionals and creating a dynamic, supportive learning environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dental Assisting Program Director
Dallas County Dental Society
Dallas, TX
09.2020 - 12.2025
- Academic Leadership & Team Management: Select, train, develop, manage, and lead faculty and staff per DOE and Campus President Guidelines.
- Support College & Community Relations: Plan and implement budget, including personnel, program expenses, and capital needs.
- Student Completion & Placement: Support programs designed to improve student completion and placement rates.
- Curriculum & Program Review: Review curriculum, textbooks, evaluations, and surveys with instructors, advisory boards, DOE, externships, employers, and graduates.
- Collaboration with Other PDs: Coordinate scheduling, faculty sharing, and other collaboration within and across schools.
- Compliance: Ensure compliance with state and federal regulations and college policies, Texas Workforce Commission reporting on outcomes and financials, Compliance with Texas Administrative Code Chapter 807 and the Texas Occupations Code Chapters 251-267, Compliance with the Texas Dental Practice Act.
- Board Meetings & Updates: Hold Board Meetings and provide quarterly updates to the school board.
- Instructor Responsibilities: Train Dental Assistant students in front office (management, billing, coding, Dentrix, Dexis) and back office (infection control, sterilization, restorative dentistry, radiography, etc.).
- Additional Roles: Perform duties as Admissions Representative, Enrollment Coordinator, Extern Coordinator, Career Counselor, Marketing Director, Bookkeeper, Financial Aid Adviser, and Small Claims.
- CERP Provider: Provide Dental Assisting Skills Enhancement Workshops for DCDS, including Provisional Fabrication, Orthodontic Assisting, and Radiography.
- WIOA Training Site: Texas Workforce Solutions/Equus approved site, managing bids, documentation, attendance, progress, billing, and updates.
- BLS Training Provider: Provide Basic Life Support (BLS) training.
The College of Healthcare Professions
Fort Worth, TX
06.2019 - 09.2020
- Develop course syllabi outlining objectives, policies, and schedules
- Plan lectures, discussions, and learning activities
- Select textbooks, readings, and instructional materials
- Design assignments, projects, quizzes, and exams
- Align course content with program or departmental requirements
- Deliver lectures, presentations, and demonstrations in in-person, online, or hybrid formats
- Facilitate classroom discussions and group activities
- Explain complex concepts clearly and encourage student participation and critical thinking
- Create and administer assessments such as quizzes, exams, essays, and projects
- Grade assignments and provide constructive feedback
- Track student progress and maintain accurate grade records
- Hold office hours to answer questions and provide academic support
- Advise students on coursework, academic goals, and program requirements
- Write letters of recommendation when requested
- Support struggling students and refer them to appropriate campus resources
- Maintain a respectful and productive classroom environment
- Enforce classroom policies and academic integrity standards
- Address disruptive behavior or conflicts in the classroom
- Take attendance and maintain participation records when required
- Submit grades and reports by institutional deadlines
- Communicate with department chairs and administrative staff as needed
- Attend faculty meetings, workshops, and training sessions
- Maintain course documentation and instructional records
- Update course content to keep material current and relevant
- Collaborate with other faculty members on curriculum planning and program improvement
- Stay current in the academic field through professional development activities
- Participate in conferences, workshops, or continuing education opportunities
- Contribute to institutional service through committees, events, or program support
- Conduct research, publish scholarly work, and pursue grants when required by the institution
Orthodontic Specialty Manager/Front Office/Chairside Assistant
Smile Brands Inc. (Monarch Dental)
Fort Worth & Mid-Cities Market
11.2017 - 12.2019
- Plan, direct, and develop duties/responsibilities of Smile Brands front office staff and clinical staff
- Interviewing, hiring, training, and performance management as well as other HR-related tasks
- Manage office within budgetary guidelines
- Achieve revenue goals by managing patient scheduling, staff productivity, collections, receivables, and other operations expenses
- Accurately and efficiently retrieved patient coverage details to work up individualized financial plans for their dental care
- Aided patients in finding funding resources to cover dental care costs
- Provide professional, prompt and efficient phone and electronic based customer service to dentists, technicians, and clients
- Utilize QSI to process patient requests, manage scheduling, maintain patient records, and manage inventory
- Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
- Aid patients with their financing needs, billing and coding for accurate claims, work aging reports
- Assist doctors with all procedures, maintain consistent patient flow, facilitate excellent patient care
Remington College
Fort Worth, TX
09.2015 - 10.2017
- Develop course syllabi outlining objectives, policies, and schedules
- Plan lectures, discussions, and learning activities
- Select textbooks, readings, and instructional materials
- Design assignments, projects, quizzes, and exams
- Align course content with program or departmental requirements
- Deliver lectures, presentations, and demonstrations in in-person, online, or hybrid formats
- Facilitate classroom discussions and group activities
- Explain complex concepts clearly and encourage student participation and critical thinking
- Create and administer assessments such as quizzes, exams, essays, and projects
- Grade assignments and provide constructive feedback
- Track student progress and maintain accurate grade records
- Hold office hours to answer questions and provide academic support
- Advise students on coursework, academic goals, and program requirements
- Write letters of recommendation when requested
- Support struggling students and refer them to appropriate campus resources
- Maintain a respectful and productive classroom environment
- Enforce classroom policies and academic integrity standards
- Address disruptive behavior or conflicts in the classroom
- Take attendance and maintain participation records when required
- Submit grades and reports by institutional deadlines
- Communicate with department chairs and administrative staff as needed
- Attend faculty meetings, workshops, and training sessions
- Maintain course documentation and instructional records
- Update course content to keep material current and relevant
- Collaborate with other faculty members on curriculum planning and program improvement
- Stay current in the academic field through professional development activities
- Participate in conferences, workshops, or continuing education opportunities
- Contribute to institutional service through committees, events, or program support
- Conduct research, publish scholarly work, and pursue grants when required by the institution
Mobile Dental Technician
OnHealth Care
Sewickley, PA
01.2012 - 01.2015
- Played key role in OnHealth Care’s (now 360Care) Pittsburgh dental team becoming one of the top teams in the company
- Coordinated with dental management to ensure proper collection of payments, developed treatment plans, accurately coded procedures for treatment, billed treatment after completion, scheduled patient for their next visits
- Maintained productivity in operatory rooms by keeping a fluent flow of instruments as well as patients
- Maintained detailed clinical and billing records
- Assisted in the examination of patients, intra-oral X-Rays, and chairside procedures
- Experienced in all facets of operating a dental practice such as: organizational abilities, working within a support structure, performing critical tasks
- Ensured accurate inventory, ordered additional inventory as needed
- Performed maintenance, spore test, and repairs on equipment
- Shipped, tracked, and dispersed lab cases accordingly
- Provided daily recaps to upper management
Office Manager
Dental One Partners-Dental Works
Monaca, PA
01.2011 - 05.2012
- Increased EBIDTA from 7.1% in 2011 to 24.4% in the first quarter of 2012
- Provided professional, prompt and efficient phone and electronic based customer service to dentists, technicians, and clients
- Utilized Practice View , PV2020, Dentrix, Planet DDS, and Softdent, to process patient requests, manage scheduling, maintain patient records, and manage inventory
- Increase revenues through the sale of additional products and service
- Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
- Recruit, train and mentor new hires
- Responsible for day-to-day clinical operations, including administrative tasks and budget management
- Accurately and efficiently retrieved patient coverage details to work up individualized financial plans for their dental care
- Aided patients in finding funding resources to cover dental care costs
Patient Relations Coordinator
Patient Relations Coordinator/Dental Assistant
11.2008 - 01.2011
- Serve as the primary point of contact for patient concerns, complaints, and compliments
- Respond to and resolve patient issues in a timely, professional, and compassionate manner
- Investigate complaints by gathering information from patients, families, and healthcare staff
- Coordinate with clinical and administrative departments to address and resolve service issues
- Document patient interactions, concerns, and resolutions in the appropriate systems
- Educate patients and families on hospital policies, procedures, and patient rights
- Facilitate communication between patients, families, and care teams to improve understanding and satisfaction
- Track and analyze patient feedback to identify trends and opportunities for service improvement
- Support patient satisfaction initiatives and quality improvement programs
- Assist with service recovery efforts when patient experiences do not meet expectations
- Maintain confidentiality and compliance with privacy regulations such as HIPAA
- Prepare reports on patient relations activities, complaints, and resolutions for leadership
- Participate in staff training or meetings related to patient experience and service excellence
- Provide guidance to staff on best practices for patient-centered communication and service
- Promote a positive patient experience by advocating for patient needs and concerns within the organization
Education
Associate of Applied Business -
Ohio Valley College of Technology
East Liverpool, OH01-2006
Bachelor of Science - Chiropractor
Parker University - Current Student
Dallas, TX01-2027
Skills
- Insurance Billing and Coding, Microsoft Office, Point of Sale Systems, Outlook, Word, Excel, Power Point, Windows, 75 Average words per minute, Practice View/PV2020, Dentrix, Dexis, Planet DDS, QSI, Public Speaking, Training, Organization
Certification
- Certified Dental Assistant 268080
- Dental Radiology Licensure (Texas, Ohio, Pennsylvania)
- Texas RDA with Nitrous Oxide Monitoring 65925
- BLS Provider and BLS Instructor
- Member of Texas ADAA
- CRCST
Interests
Traveling, Genealogy, Arts and Sciences
Timeline
Dental Assisting Program Director
Dallas County Dental Society
09.2020 - 12.2025
The College of Healthcare Professions
06.2019 - 09.2020
Orthodontic Specialty Manager/Front Office/Chairside Assistant
Smile Brands Inc. (Monarch Dental)
11.2017 - 12.2019
Remington College
09.2015 - 10.2017
Mobile Dental Technician
OnHealth Care
01.2012 - 01.2015
Office Manager
Dental One Partners-Dental Works
01.2011 - 05.2012
Patient Relations Coordinator
Patient Relations Coordinator/Dental Assistant
11.2008 - 01.2011
Associate of Applied Business -
Ohio Valley College of Technology
Bachelor of Science - Chiropractor
Parker University - Current Student