Angela McLean
New Haven,CT
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Associate
The Home Depot
Hamden, US
04.2020 - 06.2024
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized store by returning merchandise to proper areas and restocked displays.
- Resolved discrepancies in order processing by coordinating with customers and vendors.
- Received verbal or written instructions from customers pertaining to their specific needs.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
Sales Associate
Party City
Orange, Connecticut
09.2019 - 10.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
Education
High school -
High School In The Community
New Haven, CT06.2017
Skills
- Customer Service
- Warehouse experience
- Load & unload
- Communication skills
- Merchandising
- Pallet Jack
- Packaging
- Organizational Skills
- Product knowledge
- Task prioritization
- Issue troubleshooting
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Associate
The Home Depot
04.2020 - 06.2024
Sales Associate
Party City
09.2019 - 10.2019
High school -
High School In The Community