Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Messano

Vallejo,CA

Summary

Down-to-earth professional with a proven track record of leading teams to success by effectively directing customer service activities, correctly analyzing sales figures, and overseeing store operations. A detail-oriented individual consistently delivers on sales, profits, and achieves targets. Awarded for best-in-class sales and customer loyalty.

Overview

20
20
years of professional experience

Work History

Floor Manager

Platnum Healing
Benicia, CA
01.2019 - Current
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed team member performance and developed improvement plans for weak points.
  • Trained, motivated and oversaw team of 6 Sales Reps delivering outstanding service to every customer.
  • Stayed up-to-date on extensive company products and services.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.

General Manager of Operations

Schaeffer's Cleaning Co.
Vallejo, CA
03.2005 - 12.2018
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Education

Some College (No Degree) - Business Administration And Management

University of Phoenix
GreenValley

Skills

  • Team building
  • Sales performance
  • Consultative sales
  • Employee management
  • Issue and conflict resolution
  • Customer service

Timeline

Floor Manager

Platnum Healing
01.2019 - Current

General Manager of Operations

Schaeffer's Cleaning Co.
03.2005 - 12.2018

Some College (No Degree) - Business Administration And Management

University of Phoenix