Angela Miletta
Portland,OR
Summary
People focused team player with 6 years professional experience in food service and 2 years of volunteer barista experience, seeking a position as a Dutch Bros Barista. Committed to providing exceptional customer service with experience in multi-tasking, resourcefulness, and a commitment to efficiency and accuracy. Eager to continue developing skills in a dynamic, relationship-based environment.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess/To-Go Server
Red Robin
06.2015 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Drive-Thru Cashier
Taco Bell
05.2014 - 05.2015
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Assisted customers with menu items and accurate order fulfillment.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
GED -
Portland Community College
Portland, ORSkills
- Customer service
- Relationship building
- Cash handling
- Friendly demeanor
- Special dietary requirements
- Team collaboration
- Safe food handling
Timeline
Restaurant Hostess/To-Go Server
Red Robin
06.2015 - 03.2020
Drive-Thru Cashier
Taco Bell
05.2014 - 05.2015
GED -
Portland Community College
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