Angela Mourning
Summary
Dedicated housekeeper with expertise in infection control, quality assurance, and hazardous waste handling. Committed to maintaining a safe environment and enhancing patient satisfaction through meticulous cleaning and restocking practices.
Overview
25
25
years of professional experience
Work History
Housekeeper
St Marys Hospital
Huntington, West Virginia
03.2019 - Current
- Disinfected surfaces and equipment to ensure a safe environment for patients.
- Maintained cleanliness in patient rooms and common areas throughout the hospital.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Restocked supplies in patient care areas and staff rooms regularly.
- Trained new housekeeping staff on procedures and best practices to ensure consistent service quality.
- Returned rooms to occupant-ready status to satisfy future guests.
- Addressed guest requests for housekeeping needs promptly to enhance guest satisfaction.
- Reported maintenance issues and damage to supervisors immediately to maintain a safe and functional environment.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Deli/Bakery Clerk and Manager
Krogers Grocery Store
Huntington, West Virginia
12.2001 - 03.2019
- Assisted customers with bakery product selections and special orders.
- Maintained cleanliness and organization of bakery display cases and work areas.
- Operated ovens, mixers, and other baking equipment safely and efficiently.
- Monitored inventory levels and restocked shelves with fresh products regularly.
- Trained and supported new bakery clerks on daily operations, enhancing team readiness and service quality.
- Ensured compliance with food safety regulations and company policies consistently.
- Collaborated with team members to ensure timely product availability during peak hours.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Operated cash register to process customer orders accurately and efficiently.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Took custom cake, bakery and deli orders, ensuring all details were accurately recorded.
- Executed daily deli and bakery order fulfillment tasks, maintaining smooth operations and timely service.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Resolved customer complaints promptly and professionally, ensuring customer satisfaction and loyalty.
- Completed Weekly Scheduling for 20 employees
Education
High School Diploma -
Buffalo High School
Kenova, WV05-1988
Skills
- Cleaning techniques
- Sanitation procedures
- Infection control
- Supply restocking
- Quality assurance
- Customer service
Timeline
Housekeeper
St Marys Hospital
03.2019 - Current
Deli/Bakery Clerk and Manager
Krogers Grocery Store
12.2001 - 03.2019
High School Diploma -
Buffalo High School