Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Angela Mulackal

New Hyde Park,NY

Summary

Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.

Overview

8
8
years of professional experience

Work History

Patient Coordinator

New Hyde Park Endoscopy
New Hyde Park, NY
03.2018 - Current
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Managed medical records by filing documents into appropriate folders, according to established protocols.
  • Prepared patient charts prior to visits as well as updated records after each visit.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
  • Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
  • Ensured all paperwork related to patient care was completed accurately and timely.
  • Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Compiled and maintained medical charts and reports in multiple EMRs. (Amkai, Provation, CureMD).
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Accessed programs and set up correct payment strategies based on patient means and needs.

Administrative Assistant

Digestive Diseases Center
New Hyde Park, NY
04.2017 - 03.2018
  • Developed and implemented filing systems, both digital on the EMR, CureMD, and physical, improving document organization and retrieval efficiency.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Arranged hospital admissions for patients as required.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Education

Associate of Applied Science - Health Administration

Nassau Community College
Garden City, NY
09-2018

High School Diploma -

Floral Park Memorial High School
Floral Park, NY
06-2012

Skills

  • Resource management
  • Office administration
  • Healthcare industry
  • Insurance verification
  • Electronic records management
  • Administrative supervision
  • Critical thinking skills
  • Patient records management
  • Medical terminology
  • Verbal and written communication

Languages

English
Native/ Bilingual
Malayalam
Native/ Bilingual

Accomplishments

  • Certified BLS

References

References available upon request.

Timeline

Patient Coordinator

New Hyde Park Endoscopy
03.2018 - Current

Administrative Assistant

Digestive Diseases Center
04.2017 - 03.2018

Associate of Applied Science - Health Administration

Nassau Community College

High School Diploma -

Floral Park Memorial High School

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Angela Mulackal