Angela Neer
Grain Valley,MO
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, honed as a Concierge for the Kansas City Chiefs. Proven ability to enhance guest experiences through effective problem-solving and proactive service. Successfully implemented targeted marketing strategies as a Campaign Manager, driving campaign performance and fostering collaboration across teams.
Overview
10
10
years of professional experience
Work History
Concierge
Kansas City Chiefs
09.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Campaign Manager
Major Saver
11.2015 - Current
- Enhanced campaign performance by developing and implementing targeted marketing strategies.
- Collaborated with cross-functional teams to align campaign objectives, messaging, and target audiences.
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
Education
Bachelors - Sociology
University of Central Missouri
Warrensburg, MO12.2001
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
Timeline
Concierge
Kansas City Chiefs
09.2023 - Current
Campaign Manager
Major Saver
11.2015 - Current
Bachelors - Sociology
University of Central Missouri
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