Angela Norbeck
Residential Property Management
Florida
Summary
Hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and implementing policies and procedures. Skilled at providing guidance, support and assistance. Strong communication and management skills.
Overview
20
20
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
08.2020 - Current
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction. Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Coached new team members in Leasing, Assistant Community Manager and marketing tasks.
Real Estate Broker
HomeTowne Realty
10.2018 - 08.2020
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
Leasing and Marketing Professional
Lincoln Property Company
10.2019 - 07.2020
- Implements business strategies to maximize resident satisfaction and reduce vacancies.
- Maintains high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Developed innovative marketing strategies for product launches, resulting in increased sales.
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Created compelling content for various marketing channels, enhancing brand image and attracting new customers.
Assistant Community Manager
Greystar Property Management
05.2004 - 10.2017
- Enhanced resident satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Drove facility growth and increased resident morale by planning special activities
- Organized community events to foster relationships among residents and promote a sense of community.
Education
North Carolina Real Estate Broker License - Continue Education & Renew License Yearly.
HomeTowne Real Estate Academy
Clayton, NC10.2018
Skills
- Expertise in RealPage, OneStie, Yardi, Entrata, Social Media, and Microsoft
- Payment Processing
- Property Management
- Conflict handling
- Strong communication skills
- Customer relationship management
- Data Analysis
- Records and Database Administration
- Marketing Strategy
- Problem Solving
- Time Management
Awards
Bay Area Apartment Association Award received:
- Assistant Manager of the Year (2009)
Greystar Awards received:
- Regional Core Value of Accountability (2021)
- Regional Core Value of Respect (2016)
- Circle of Excellence (2014)
- Assistant Manager of the Year (2013)
- Leasing Consultant of the Year (2006)
Timeline
Assistant Community Manager
Greystar Property Management
08.2020 - Current
Leasing and Marketing Professional
Lincoln Property Company
10.2019 - 07.2020
Real Estate Broker
HomeTowne Realty
10.2018 - 08.2020
Assistant Community Manager
Greystar Property Management
05.2004 - 10.2017
North Carolina Real Estate Broker License - Continue Education & Renew License Yearly.
HomeTowne Real Estate Academy