Angela Nugent
Dallas/Fort Worth
Summary
Results-driven operations and sales professional with experience in team leadership, customer service, and process optimization. Skilled in lead generation, client relationship management, and identifying growth opportunities while improving efficiency, managing inventory, and elevating client satisfaction through strong communication and strategic problem-solving.
Overview
15
15
years of professional experience
Work History
Business Development Manager
3G Properties Group
10.2024 - Current
- Developed and executed strategic partnerships to enhance market presence and drive revenue growth.
- Analyzed market trends to identify new business opportunities and inform strategic decision-making.
- Managed client relationships, ensuring satisfaction and fostering long-term partnerships for sustained business success.
- Implemented targeted marketing initiatives that increased brand visibility and attracted prospective clients.
Production Manager
The True Gem
08.2023 - 09.2024
- Achieved successful delivery of over $12MM in inventory through streamlined processes.
- Oversaw a manufacturing team of 10+, managing scheduling and quality inspections.
- Coordinated inventory management for metals, lab diamonds, and shop materials.
- Procured lab diamonds and gemstones, enhancing custom fine jewelry offerings.
- Planned and executed events, including pop-ups and company gatherings for engagement.
- Collaborated with outsourced production services, ensuring efficient order intake management.
Operations Coordinator
The True Gem
09.2020 - 08.2023
- Managed order entry and tracking in company database, ensuring seamless workflow.
- Coordinated purchasing of materials for custom jewelry creation and outsourced production services.
- Led event planning and management for various company events.
- Provided exceptional customer communication and client care coordination.
Operations Specialist
Staffmark
04.2018 - 08.2020
- Facilitated career placement for applicants with Staffmark Clients.
- Managed payroll processing for over 40 clients and 200+ employees.
- Developed and maintained client relationships, securing new business opportunities.
Customer Representative
Dept. of Homeland Security - FEMA
10.2017 - 04.2018
- Provided information and assistance to disaster survivors via telephone communication.
- Maintained accurate organization of survivor information in a high-volume call environment.
Luxury Transportation Attendant
Vonlane Motors
10.2014 - 10.2017
- Delivered exceptional customer service during travel, assisting drivers and organizing shift-related information.
- Acted as a shift leader, ensuring smooth operations and customer satisfaction.
Hostess & To-Go Host
Cotton Patch Cafe
06.2011 - 11.2014
- Managed patron seating, communicated with servers, and handled to-go orders efficiently.
Key Holder & Sales Associate
American Eagle Outfitters
04.2011 - 06.2012
- Demonstrated strong sales skills and provided excellent customer service.
- Assumed managerial tasks, including scheduling and store closing.
Education
Certificate - Massage Therapy
Institute of Bodywork Studies
01.2014
Diploma - undefined
John H. Guyer High School
01.2012
Real Estate License -
Champion School of Real Estate
04-2025
Skills
- Microsoft Office Suite
- Kronos & ADP
- QuickBooks
- SalesForce
- SAP
- Operations Management
- Team leadership
- Customer service
- Negotiations
- Relationship building and management
- Account management
- CRM management
Websites
Timeline
Business Development Manager
3G Properties Group
10.2024 - Current
Production Manager
The True Gem
08.2023 - 09.2024
Operations Coordinator
The True Gem
09.2020 - 08.2023
Operations Specialist
Staffmark
04.2018 - 08.2020
Customer Representative
Dept. of Homeland Security - FEMA
10.2017 - 04.2018
Luxury Transportation Attendant
Vonlane Motors
10.2014 - 10.2017
Hostess & To-Go Host
Cotton Patch Cafe
06.2011 - 11.2014
Key Holder & Sales Associate
American Eagle Outfitters
04.2011 - 06.2012
Diploma - undefined
John H. Guyer High School
Certificate - Massage Therapy
Institute of Bodywork Studies
Real Estate License -
Champion School of Real Estate