Angela Ocampo
West Palm Beach,FL
Summary
Dynamic insurance professional with a proven track record at Sebanda Insurance, excelling in client relations and policy renewals. Leveraged strong analytical skills to negotiate favorable terms, enhancing customer satisfaction and driving sales growth. Committed to delivering exceptional service while maintaining compliance and fostering long-term partnerships.
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Agent
Sebanda Insurance
West Palm Beach, FL
02.2022 - Current
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved marketing to attract new customers and promote business.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Insurance Agent
Unitedlynk Insurance
West Palm Beach, FL
11.2010 - 01.2022
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Negotiated with service providers to offer exclusive deals for clients, adding value to their policies.
Dispatch Manager
Usa Taxi & Limo
West Pam Beach Fl
09.2004 - 02.2017
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate updates.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled and organized routes.
- Managed customer accounts and invoicing.
Education
High School Diploma -
INEM "Felipe Perez"
Colombia, SA01-1998
Skills
- Customer service
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Account management
- Policy writing
- Policy renewals
- Relationship building
- Data entry
- Policy Knowledge
- Insurance policy sales
- Policy changes
- Customer referrals
- Policyholder communication
- Sales reporting
Certification
- Licensed Insurance agent 440-220 - 10 years
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Insurance Agent
Sebanda Insurance
02.2022 - Current
Insurance Agent
Unitedlynk Insurance
11.2010 - 01.2022
Dispatch Manager
Usa Taxi & Limo
09.2004 - 02.2017
High School Diploma -
INEM "Felipe Perez"