Angela Owen
Mansfield,TX
Summary
Experienced Senior Property Manager with 15+ years of success in portfolio oversight, budgeting, tenant retention, and facilities management. Known for streamlining operations, reducing vacancy, and resolving complex tenant issues.
Overview
17
17
years of professional experience
Work History
Senior Property Manager
Allied Property Management Group
Mansfield, TX
05.2025 - Current
- Oversaw budget tracking, expense review, and operational forecasting to support portfolio performance.
- Managed vendor coordination, service contracts, and work order resolution across occupied properties.
- Led daily property operations, aligning lease administration, tenant relations, and maintenance workflows.
- Directed property inspections, safety compliance, and corrective action follow-up for identified issues.
- Resolved escalated tenant concerns, improving communication and maintaining strong occupancy relationships.
- Reviewed delinquency activity, coordinated collections efforts, and supported timely rent recovery.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
Community Association Manager
Associa
North Richland Hills, TX
01.2022 - 05.2025
- Managed association budgets, invoice review, and financial reporting for board decision-making.
- Coordinated vendor contracts, maintenance schedules, and service quality for community assets.
- Enforced governing documents, covenant compliance, and escalation procedures for resident matters.
- Conducted property inspections and resolved site issues with contractors and board members.
- Advised boards on policy implementation, risk mitigation, and operational priorities.
- Negotiated service agreements and tracked deliverables to support efficient community operations.
- Directed board meeting preparation, agendas, and follow-up actions for community governance.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Enforced compliance with community regulations and guidelines.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Collaborated with local government agencies to ensure compliance with municipal codes and regulations, avoiding potential fines or violations.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Organized successful community events to foster a sense of unity among residents within various neighborhoods managed.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Madera Residential
Fort Worth, TX
05.2014 - 01.2022
- Oversaw resident relations, resolving concerns and reinforcing service standards across community operations.
- Directed rent collections, delinquency follow-up, and account reconciliation to support financial performance.
- Managed lease renewals, applications, and move-in processes with accuracy and compliance.
- Coordinated maintenance requests, vendor scheduling, and work order prioritization for timely completion.
- Monitored property budgets, controlled expenses, and reviewed invoices for proper coding.
- Trained on-site team members on fair housing, leasing procedures, and customer service expectations.
- Utilized property management software to track leases, resident records, and operational reporting.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Assistant Property Manager
Tipton Group
Arlington, TX
09.2009 - 05.2014
- Managed resident leasing files, ensuring accurate applications, renewals, and compliance documentation.
- Processed rent payments, late notices, and account reconciliations with consistent accuracy.
- Coordinated work orders, vendor follow-up, and resident service requests through property management systems.
- Assisted with property inspections, move-in/move-out turns, and vacant unit readiness.
- Supported leasing team with tours, application screening, and resident communication.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Education
High School Diploma -
Mansfield Summit High School
Mansfield, TX06-2006
Skills
- Budgeting and financial analysis
- Regulatory compliance
- Portfolio oversight
- Facilities management
- Marketing and leasing
- Risk management
- Sales management
- Tenant satisfaction
- Staff management
- Tenant acquisition
Timeline
Senior Property Manager
Allied Property Management Group
05.2025 - Current
Community Association Manager
Associa
01.2022 - 05.2025
Property Manager
Madera Residential
05.2014 - 01.2022
Assistant Property Manager
Tipton Group
09.2009 - 05.2014
High School Diploma -
Mansfield Summit High School