Angela Owens
Geneseo,IL
Summary
Dynamic Front End Team Lead with a proven track record at Walmart, excelling in customer service and cash handling. Skilled in training and mentoring teams, enhancing operational efficiency by conducting daily audits and managing store schedules. Demonstrates exceptional problem-solving and time management abilities, achieving significant improvements in customer satisfaction and operational workflow.
Overview
21
21
years of professional experience
Work History
Front End Team Lead
Walmart
06.2018 - 06.2020
- Took care of the front end of the store
- Overseeing the cashiers and customer service managers
- Daily accounting
- Did multiple audits a day on registers
- Helped run the store as manager on duty when management was gone for the day
- Helped customers
Manager
Beck Oil Company
09.2012 - 06.2018
- Checking in and out vendors
- Daily bookkeeping and deposits
- Making store schedules
- Hiring and training new staff
- Ordering supplies and inventory
- Doing weekly and monthly audits
Hotel Supervisor
Super 8/Amerihost
01.1999 - 09.2012
- Managed hotel reservations
- Daily audits
- Checking guests in and out
- Training new staff
- Helping in housekeeping
- Setting up and tearing down breakfast
- Managing and scheduling events
Education
High School Diploma -
Cambridge High School
Cambridge, IL1992
Skills
- Customer Service
- Problem-solving skills
- Time Management
- Cash counting
- Listening Skills
- Hospitality services
- Cash Handling
- Training and mentoring
Timeline
Front End Team Lead
Walmart
06.2018 - 06.2020
Manager
Beck Oil Company
09.2012 - 06.2018
Hotel Supervisor
Super 8/Amerihost
01.1999 - 09.2012
High School Diploma -
Cambridge High School