Angela Perez
Leawood
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and streamlining operations at Walgreens. Excelled in customer service and inventory control, demonstrating exceptional problem resolution skills and team collaboration. Proven ability to manage high-volume transactions and maintain optimal stock levels, significantly improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Wallgreens
09.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment. (Considered as the Head CSA)
- Trained new associates in customer service protocols, elevating overall team's performance.
House Cleaner
Two Gals & A Broom
08.2018 - 08.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
Warehouse Worker
O'Reilly Auto Parts Distribution Center
07.2017 - 04.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Merchandiser
Academy Sports and Outdoors
03.2016 - 03.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Incorporated new design techniques to create innovative and eye-catching displays.
Education
High School Diploma -
Liberty High School
Liberty, MO05-1991
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Stock replenishment
- Customer relationship management (CRM)
- Refunds and exchanges
- Inventory control
- Point of sale systems
- Refunds processing
- Computer skills
- Data entry
- Customer relations
- Sales transactions
- Work prioritization
- Order fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Wallgreens
09.2019 - Current
House Cleaner
Two Gals & A Broom
08.2018 - 08.2019
Warehouse Worker
O'Reilly Auto Parts Distribution Center
07.2017 - 04.2018
Merchandiser
Academy Sports and Outdoors
03.2016 - 03.2017
High School Diploma -
Liberty High School