Angela Perez
Phoenix
Summary
High performing work partner with a passion for providing services to exceed the organizations goals. Six years of experience impacting the organization through positive, critical thinking, multitasking, and leading teams. Confident in ability to collaborate with cross functional teams to solve complex, high-stake problems. committed to continue with improvement and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer service representative
Salt river project
05.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction.
- Maintained a thorough understanding of products and services to provide accurate information and support to clients.
- Maintained a positive and professional demeanor in high-pressure situations, ensuring a calm and effective response to customer concerns.
Customer contact water representative
Salt river project
01.2025 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Dance Director
The Studance Lab
Avondale, AZ
07.2021 - 06.2024
- Develop and implement a comprehensive dance curriculum for all students.
- Provided feedback to dancers on technique, form, timing, style, and expression during rehearsals.
- Instructed classes on various forms of dance such as ballet, jazz, modern dance and hip-hop.
- Provided guidance and support to students in order to help them improve their dance techniques and performance skills.
Service Champion
Taco Bell
Phoenix, AZ
08.2021 - 05.2024
- Provide excellent customer service and addressed customer inquiries in a timely manner.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Ensured compliance with safety regulations in all areas of the store operations.
- Assisted with training new employees on operational processes and customer service standards.
Education
Bachelor of Business Administration (BBA) - Management
Northern Arizona State University
12.2025
Associate - Business
Estrella Mountain Community College
Avondale, USA05.2024
Skills
- Time management
- Adaptability
- Grit
- Multitasker
- Communication
- Critical Thinking
Certification
- Water contact center
- Residential contact center Training
Projects
SRP Board and Council Election:
Assisted with stuffing ballots for mailing, auditing outgoing mailings, serving as a specialized election line representative, verify online early ballot requests, and checking ballots in upon receipt
Timeline
Customer service representative
Salt river project
05.2025 - Current
Customer contact water representative
Salt river project
01.2025 - 03.2025
Service Champion
Taco Bell
08.2021 - 05.2024
Dance Director
The Studance Lab
07.2021 - 06.2024
Bachelor of Business Administration (BBA) - Management
Northern Arizona State University
Associate - Business
Estrella Mountain Community College