Angela Perry-Willard
Beaver Dam
Summary
Reliable sales associate with strong customer service skills, enhancing satisfaction through effective problem-solving and collaboration. Proven ability to manage time efficiently and streamline operations.
Overview
49
49
years of professional experience
Work History
Sales Associate
American Greetings
Beaver Dam, WI
01.2019 - 12.2019
- Assisted customers in selecting greeting cards and gift items.
- Educated customers on promotions and loyalty programs to drive engagement.
- Stocked shelves and organized inventory to ensure availability of products.
- Resolved customer inquiries and concerns effectively, enhancing satisfaction levels.
- Participated in training sessions to develop product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Maintained visual merchandising standards to enhance product displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer service.
Bank Teller
Chase Bank
Madison, WI
09.2012 - 12.2013
- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Assisted customers with account inquiries, providing timely and effective solutions.
- Educated clients on banking products, enhancing customer engagement and satisfaction.
- Maintained cash drawer accuracy through diligent counting and reconciliation practices.
- Implemented security procedures to safeguard cash and sensitive information effectively.
- Trained new tellers on operational protocols, fostering a knowledgeable team environment.
- Resolved customer complaints professionally, strengthening client relationships and retention rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Airport Operations Agent
American Eagle Airlines
Madison, WI
01.2006 - 04.2009
- Coordinated aircraft arrivals and departures to ensure punctuality and operational efficiency.
- Monitored baggage handling processes, ensuring compliance with safety standards and minimizing lost luggage incidents.
- Assisted passengers with check-in procedures, providing exceptional customer service during peak travel times.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times for flights.
- Collaborated with ground crew to resolve operational issues promptly, maintaining seamless flight operations.
- Developed contingency plans for adverse weather conditions, ensuring minimal impact on flight schedules and passenger experience.
Billing Specialist/Receptionist
Columbus Water and Light
Columbus, WI
03.1980 - 01.2006
- Processed billing statements and ensured accuracy in customer accounts.
- Managed inquiries regarding billing discrepancies to enhance customer satisfaction.
- Coordinated payment processing and reconciled transactions to maintain financial integrity.
- Developed training materials for new staff on billing software and procedures.
- Analyzed billing data to identify trends and recommend process improvements.
- Led initiatives to streamline billing processes, reducing errors and improving efficiency.
- Implemented new software solutions that improved overall billing operations and reporting accuracy.
Airport Operations Agent/Air Freight Coordinator
American Airlines
Chicago O'Hare, IL
03.1971 - 09.1985
- Coordinated freight logistics to ensure timely delivery of cargo shipments.
- Managed documentation for air freight operations, ensuring compliance with regulations.
- Developed and maintained relationships with clients and vendors to optimize service quality.
- Oversaw cargo handling procedures, improving operational efficiency and safety standards.
- Implemented process improvements that reduced delays in shipment tracking and reporting.
- Analyzed freight data trends to enhance route planning and cost efficiency strategies.
- Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers.
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Oversaw fueling, cargo management, and departure of aircraft at busy O'Hare facility with numerous daily departures and arrivals.
- Coordinated flight schedules and gate assignments to optimize operational efficiency.
- Figured the Center of Gravity for cockpit crews of 747 and 727 aircraft after loading is completed.
Education
Associate of Science - Accounting
Triton College
River Grove, ILSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Excellent people skills
Languages
French
Limited Working
Timeline
Sales Associate
American Greetings
01.2019 - 12.2019
Bank Teller
Chase Bank
09.2012 - 12.2013
Airport Operations Agent
American Eagle Airlines
01.2006 - 04.2009
Billing Specialist/Receptionist
Columbus Water and Light
03.1980 - 01.2006
Airport Operations Agent/Air Freight Coordinator
American Airlines
03.1971 - 09.1985
Associate of Science - Accounting
Triton College