Angela Pierce
Levittown,PA
Summary
Exceptional communication, organizational, analytical, and problem-solving expertise. Service oriented, strong written and verbal communication skills. Possesses keen approach to negotiation, financial results, forecasting, loss-prevention, risk-compliance, attention to detail, decision making, interpersonal skills and risk management skills. Varied experience in customer service, collections, risk analysis and audit verifications. Has extensive experience in the financial services industry: specializing in time management, risk-management
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Magnet Global @ Cigna
Morrisville, PA
10.2022 - 03.2023
- Interacted with patients and their families over the phone and through email addressing inquiries for medication approval, shipments and providing information on healthcare services
- Assisted patients with insurance verification eligibility and billing inquiries ensuring accurate and timely resolution of any issues
- Demonstrated empathy and active listening skills when dealing with patients concerns and complaints striving to create a positive and supportive experience
- Collaborated with healthcare providers and other departments to facilitate smooth patient transitions and ensure continuity of care
Collateral Coordinator Administrator
Wells Fargo Commercial Services
New York, NY
02.2016 - 06.2018
- Stored and updated client’s files, department records and regulatory paperwork
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Coordinated with other supervisors, combining group efforts to achieve goals.
Collections Specialist
Wells Fargo Dealer Services
Irving, TX
01.2011 - 02.2016
- Mitigated losses by collecting on the highest degree of designated high risk delinquent accounts
- Maintained good customer relations with borrowers and effectively solves problems to resolve account delinquency and prevent losses
- Ensured proper vendor and expense management to achieve company goals
- Negotiated account resolution, accurately input, and document all actions within the collections system on an as happens basis
Skills
- Documenting and Recording Information
- Excellent Written and Verbal Skills
- Proficient 10 key and typing skills
- Resolving Problems
- Microsoft Office Suite
- Work in multiple computer systems concurrently
- Strong Reading Comprehension
- Advanced Computer and Multi-tasking
- Time Management
- Risk Management
- Problem Identification
- Helpful and Service-Oriented
- Providing Information and Resources
Timeline
Patient Access Representative
Magnet Global @ Cigna
10.2022 - 03.2023
Collateral Coordinator Administrator
Wells Fargo Commercial Services
02.2016 - 06.2018
Collections Specialist
Wells Fargo Dealer Services
01.2011 - 02.2016