Angela Pilgreen
Texarkana,TX
Summary
Dynamic leader with proven expertise in test center management and team leadership, honed at Pearson Professional Center. Excelled in enhancing efficiency and customer satisfaction through innovative scheduling and rigorous security protocols. Skilled in problem-solving and mentoring, significantly improving operational standards and staff development. Demonstrates a strong work ethic and exceptional organizational skills, achieving notable improvements in compliance and service quality.
Overview
37
37
years of professional experience
Work History
Test Center Manager
Pearson Professional Center
06.2002 - Current
- Conducts regular risk assessments to proactively identify potential vulnerabilities in the test center's systems or procedures.
- Oversees inventory management processes for test materials, minimizing waste while ensuring adequate supplies were available as needed.
- Creates detailed reports on test center performance metrics for presentation to senior leadership or stakeholders as needed.
- Establishes a strong safety culture within the test center, implementing policies and procedures to ensure the well-being of staff and clients alike.
- Addresses client concerns promptly, resolving issues effectively to maintain high levels of customer satisfaction.
- Ensures compliance with industry standards, maintaining accreditation status through regular audits and reviews.
- Enhanced test center efficiency by streamlining processes and implementing new scheduling techniques.
- Facilitates clear communication between team members, fostering a collaborative work environment that encouraged problem-solving and innovation.
- Mentors junior team members, providing guidance and support in their professional growth while fostering a positive work atmosphere.
- Evaluates staff performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
- Manages daily operations of the test center, ensuring smooth functioning of all aspects including personnel, facilities, and equipment.
- Improves overall customer satisfaction by managing staff training and development programs.
- Coordinates with off-site staff to verify correct use of test procedures and confirm accurate reporting.
Medical Biller and Coder
Chappel Joyce Pathology
01.1995 - 01.2000
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Wadley Regional Medical Center
Outpatient Scheduler
01.1988 - 01.1995
- Facilitated seamless coordination between multiple departments for efficient outpatient services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing daily calendars.
- Assisted in the implementation of new scheduling software, streamlining processes and improving overall operational efficiency.
- Collaborated with medical staff to ensure accurate scheduling of diagnostic tests and procedures.
- Provided exceptional customer service, addressing patient inquiries, concerns, and appointment requests with professionalism and empathy.
Education
Pursuing A Bachelors Degree in Business Education - Business/Education
Texarkana College
Texarkana, TX05-2027
Skills
- Security protocols
- Scheduling coordination
- Test center management
- Team leadership
- Training and mentoring
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Punctual and dependable
- Flexible schedule
- Conflict resolution
Timeline
Test Center Manager
Pearson Professional Center
06.2002 - Current
Medical Biller and Coder
Chappel Joyce Pathology
01.1995 - 01.2000
Wadley Regional Medical Center
Outpatient Scheduler
01.1988 - 01.1995
Pursuing A Bachelors Degree in Business Education - Business/Education
Texarkana College
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