Angela Proctor
Yukon,OK
Summary
Organized team player proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
13
13
years of professional experience
Work History
Cashier
Tractor Supply
01.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Bank Teller
F&M Bank
04.2023 - 09.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Bank Teller
First Enterprise Bank
11.2022 - 02.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
Head Cashier
Sprouts Market
01.2022 - 11.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
Cashier
The Home Depot
11.2019 - 12.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assistant Manager
Michaels Arts And Crafts
09.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Order Puller
Hobby Lobby
08.2011 - 06.2018
- Checked each order for completeness and accuracy.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Palleted large shipments efficiently.
- Succeeded in meeting daily order pulling targets consistently, contributing significantly to the overall efficiency of the warehouse operations.
- Assisted in training new employees on order pulling procedures, contributing to a more efficient workforce.
- Prepared packages for shipment efficiently, minimizing potential damages during transit.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Received returns of damaged and incorrect orders to process replacements.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
Education
High School Diploma -
John Marshall High School
Oklahoma City, OK05.1997
Skills
- Customer Service
- Time management skills
- Cash Handling
- Reliability and punctuality
- Written and verbal communication
- Cash Drawer Balancing
- Relationship Building
- Data Entry Efficiency
- Honest and Dependable
- Staff Supervision
- Quality Control
- Order Accuracy
Timeline
Cashier
Tractor Supply
01.2024 - 04.2024
Bank Teller
F&M Bank
04.2023 - 09.2023
Bank Teller
First Enterprise Bank
11.2022 - 02.2023
Head Cashier
Sprouts Market
01.2022 - 11.2022
Cashier
The Home Depot
11.2019 - 12.2021
Assistant Manager
Michaels Arts And Crafts
09.2018 - 02.2019
Order Puller
Hobby Lobby
08.2011 - 06.2018
High School Diploma -
John Marshall High School