Angela Riley
Perris
Summary
Dynamic Collection Manager with a proven track record at Aaron’s, enhancing collections efficiency through strategic planning and risk assessment. Expert in managing past due balances while delivering exceptional customer service. Recognized for exceptional organization skills, successfully resolving discrepancies and improving customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Collection Manager
Aaron’s
2021.10 - Current
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
Manager
Rent A Wheel
2017 - 2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Divisional Manager
Advance America
2005.05 - 2011.02
- Motivated employees to excel in their roles through regular performance evaluations, feedback sessions, and recognition programs.
- Reduced operational costs, identifying areas of inefficiency and implementing cost-saving measures.
- Championed organizational change initiatives for smoother transitions during periods of growth or restructuring.
- Maximized resource utilization to optimize productivity by reallocating resources as needed.
Education
Associate of Arts - Child Development
El Camino College
Torrance, CA06.1998
High School
Gardena High
Gardena, CA1994
Skills
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
Timeline
Collection Manager
Aaron’s
2021.10 - Current
Divisional Manager
Advance America
2005.05 - 2011.02
Manager
Rent A Wheel
2017 - 2020
Associate of Arts - Child Development
El Camino College
High School
Gardena High