Angela Rodriguez
San Bernardino,CA
Summary
Detail-oriented manager recognized for exceptional communication skills and strong leadership qualities. Proven ability in effective time management, consistently driving team performance and achieving organizational goals. Core competencies include project management, team development, and strategic planning. Career objectives focus on leveraging these skills to enhance operational efficiency in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
El Pollo Loco
Ontario, California
06.2015 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented quality control measures to uphold company standards.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Cajon High School
San Bernardino, CA06-2016
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Staff supervision
- Problem-solving
- Coaching and mentoring
- Inventory management
- Strategic thinking
- Team collaboration
- Orientation and training
- Multitasking
- Complaint handling
- Complaint resolution
- Customer focus
Languages
Spanish
Limited
English
Full Professional
Timeline
Assistant Manager
El Pollo Loco
06.2015 - Current
High School Diploma -
Cajon High School
Some College (No Degree) -
Riverside City College
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