Angela Rubin
Jacksonville,FL
Summary
Well-organized Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Great Expressions Dental Centers
Jacksonville, FL
03.2021 - Current
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Calculated sliding fee or special program adjustments relating to patient visits.
- Processed patient intake information and updated medical records prior to treatment.
Office Manager
Great Expressions Dental Centers
Jacksonville, FL
03.2021 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Treatment Coordinator
Bright Now! Dental
Orlando, FL
10.2019 - 03.2021
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Dental Assistant
Pediatric Dental Group
Winter Park, FL
03.2019 - 09.2019
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Dental Assistant
Friendly Dental Center
Charlotte, NC
05.2017 - 10.2018
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
Education
Diploma - Certified Dental Assistant
Teamworks Allied Health Academy
Salem, CT12.2003
Skills
- Dental insurance expertise
- Accurate filing proficiency
- Expertise of payment plans
- Claims processing
- Deep understanding of dentistry
- Patient relations
- HIPAA Compliance
- Treatment Planning
- Payment Plans
- Electronic Dental Record (EDR)
- Schedule Management
- Inventory Management
Timeline
Treatment Coordinator
Great Expressions Dental Centers
03.2021 - Current
Office Manager
Great Expressions Dental Centers
03.2021 - Current
Treatment Coordinator
Bright Now! Dental
10.2019 - 03.2021
Dental Assistant
Pediatric Dental Group
03.2019 - 09.2019
Dental Assistant
Friendly Dental Center
05.2017 - 10.2018
Diploma - Certified Dental Assistant
Teamworks Allied Health Academy