Angela Saavedra Alavena
North Plainfield,NJ
Summary
Driven professional with a track record of enhancing customer satisfaction and team performance at VPHO. Excelled in complex problem-solving and time management, achieving significant results in high-stakes environments. Demonstrated expertise in verbal and written communication, leading cross-functional teams to exceed goals. Skilled in maintaining confidentiality and managing sensitive information, showcasing exceptional team leadership and operational efficiency.
Overview
3
3
years of professional experience
Work History
Manager
VPHO
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Secretary
Valladares and Sons Construction
01.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Customer Service
Saigon Cafe
08.2021 - 04.2024
- Provided excellent customer service to exceed customer expectations.
- Provided direct customer service and support for [Number] commercial clients.
- Provided exceptional customer service, addressing client queries promptly and efficiently.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
High School Diploma -
I.E.P. Inmaculado Corazón De Maria
Lima, Peru12.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
VPHO
04.2024 - Current
Secretary
Valladares and Sons Construction
01.2023 - Current
Customer Service
Saigon Cafe
08.2021 - 04.2024
High School Diploma -
I.E.P. Inmaculado Corazón De Maria