Angela Santiago

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Taught patients about medications, procedures, and care plan instructions.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Was a Team Lead with Access from January 2018-June 2023

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Held weekly team meetings to inform team members on company news and updates.

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.