Crystal Noyola
Glen Rose,TX
Summary
Dedicated and compassionate Medical Assistant who is hardworking, passionate and adaptable in any environment. Excels at prioritizing, managing multiple tasks and following through to achieve goals with a positive attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nationally Registered Medical Assistant
Wellmed At Cleburne
04.2019 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Nationally Registered Medical Assistant
Cleburne Pediatrics
08.2016 - 03.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Housekeeper
Juanita's Housekeeping
03.2013 - 03.2015
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with clients on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
Education
Medical Assistant Certification - Medical Assisting
Everest College
Fort Worth, TX05.2015
High School Diploma -
Glen Rose High School
Glen Rose, TX05.2012
Skills
- First Aid/CPR
- Training and Development
- Active Listening
- Athena and ePRG EMR Software
- Good Telephone Etiquette
- Problem-Solving
- [Microsoft Word and Excel] Software Proficiency
- Multitasking Abilities
- PPE Compliance
- Written Communication
- Data Entry
- Self-Motivated
- Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for going above and beyond the call of duty. Senior Medical Assistant
Certification
- NRCMA- Nationally Registered Certified Medical Assistant
- BLS- Basic Life Support
- NCPRF- National CPR Foundation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Nationally Registered Medical Assistant
Wellmed At Cleburne
04.2019 - Current
Nationally Registered Medical Assistant
Cleburne Pediatrics
08.2016 - 03.2019
Housekeeper
Juanita's Housekeeping
03.2013 - 03.2015
Medical Assistant Certification - Medical Assisting
Everest College
High School Diploma -
Glen Rose High School
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