Angela Sensing
Rutledge,GA
Summary
Experienced with coordinating emergency road service operations for optimal efficiency. Utilizes quick decision-making and effective communication to manage urgent requests. Track record of maintaining calm under pressure and ensuring timely, reliable support.
Overview
9
9
years of professional experience
Work History
Truck Dispatcher
Brown Trucking
Lithonia, GA
10.2020 - 01.2026
- Coordinated emergency response operations to ensure timely assistance for stranded truck drivers.
- Utilized dispatch software to track service vehicles and optimize route efficiency.
- Communicated effectively with technicians and customers to assess needs and provide updates.
- Collaborated with management on strategic initiatives to improve dispatcher performance metrics.
- Contributed to the overall success and reputation of the Emergency Road Service team by consistently demonstrating exceptional dispatching skills and outstanding customer support.
- Enhanced response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Coordinated with other emergency service providers to ensure seamless integration of efforts during large-scale incidents or disaster response situations.
Mobile Dispatcher
Cs Truck & Trailer Repair Service
Lithonia, GA
07.2017 - 09.2020
- Coordinated timely dispatch of repair services to optimize operational efficiency.
- Monitored vehicle locations using GPS tracking systems to ensure prompt service delivery.
- Communicated effectively with technicians and customers to resolve issues and provide updates.
- Developed and maintained schedules for service appointments, enhancing workflow management.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
High School Diploma -
Lithia Springs Comp High
Lithia Springs, GA06-1996
Skills
- Strong communication skills
- Effective decision making
- Dispatch software proficiency
- Advanced problem solving
- Transportation management systems
- Safety processes and procedures
- Customer service
Timeline
Truck Dispatcher
Brown Trucking
10.2020 - 01.2026
Mobile Dispatcher
Cs Truck & Trailer Repair Service
07.2017 - 09.2020
High School Diploma -
Lithia Springs Comp High