Experienced with coordinating emergency road service operations for optimal efficiency. Utilizes quick decision-making and effective communication to manage urgent requests. Track record of maintaining calm under pressure and ensuring timely, reliable support.
Overview
9
9
years of professional experience
Work History
Truck Dispatcher
Brown Trucking
Lithonia, GA
10.2020 - 01.2026
Coordinated emergency response operations to ensure timely assistance for stranded truck drivers.
Utilized dispatch software to track service vehicles and optimize route efficiency.
Communicated effectively with technicians and customers to assess needs and provide updates.
Collaborated with management on strategic initiatives to improve dispatcher performance metrics.
Contributed to the overall success and reputation of the Emergency Road Service team by consistently demonstrating exceptional dispatching skills and outstanding customer support.
Enhanced response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
Coordinated with other emergency service providers to ensure seamless integration of efforts during large-scale incidents or disaster response situations.
Mobile Dispatcher
Cs Truck & Trailer Repair Service
Lithonia, GA
07.2017 - 09.2020
Coordinated timely dispatch of repair services to optimize operational efficiency.
Monitored vehicle locations using GPS tracking systems to ensure prompt service delivery.
Communicated effectively with technicians and customers to resolve issues and provide updates.
Developed and maintained schedules for service appointments, enhancing workflow management.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.