Angela Smith Heffern
Shreveport,La
Overview
14
14
years of professional experience
Work History
Sales Associate
Loft
Shreveport, LA
09.2023 - Current
- Building relationships with customers to encourage repeat business.
- Maintaining calm demeanor and professionally managed issues in busy, high-stress situations.
- Helping customers locate products and checked store system for merchandise at other sites.
- Answering customers questions about sizing, accessories, and merchandise care.
- Providing positive first impressions to welcome existing, new, and potential customers.
- Engaging with customers to build rapport and loyalty.
- Boosting customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Substitute Teacher
Caddo Parish Schools
Shreveport, LA
09.2023 - 09.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Sales Agent
ADESA Shreveport
Shreveport, USA
03.2014 - 10.2022
- Sales Lead services to vehicle manufacturers, rental & fleet companies, financial institutions, independent dealers and franchise dealers
- Managing commercial accounts automotive inventory, weekly marketing, operational and sale protocols, new company registration & promotion, title processing, office duties including registration, payment processing & reconciliation of weekly sales
Sales Associate
Absolutely Abigail’s
10.2013 - 02.2014
- Organizing daily merchandising & sales goals, operating daily opening & closing procedures, personal shopping for high end clientele
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
Dillards Department Store
Oklahoma City, OK
05.2010 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Hospitality, Management & Tourism
Northwestern State University
Natchitoches, LA05.2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
Leadershipandactivities
- Ninna’s Road to Rescue, Volunteer, 05/20, 01/21, Walking & playing with rescue dogs, General care-giving for dogs waiting for their adoption, Reporting pertinent behavioral & medical issues to board members
- Engraved Euniques, Hobby, Engraving ceramic tiles for individuals & local gift stores, Packaging & shipping tiles, Processing payments
- Riverpark Church, Active Member, 08/14, Present, Visiting member of non-denominational community for 8+ years, Participating in a small group supper club once a month
Workeligibility
Eligible to work in the U.S. with no restrictions
Hobbies and Interests
- Walking
- Hosting at home
- Day dates with girlfriends
- Movies
Timeline
Sales Associate
Loft
09.2023 - Current
Substitute Teacher
Caddo Parish Schools
09.2023 - 09.2024
Sales Agent
ADESA Shreveport
03.2014 - 10.2022
Sales Associate
Absolutely Abigail’s
10.2013 - 02.2014
Sales Associate
Dillards Department Store
05.2010 - 09.2013
Bachelor of Science - Hospitality, Management & Tourism
Northwestern State University