Angela Snider
Gresham,Oregon
Summary
I have experience working in restaurants and customer service services settings. I have been a food server for over 15 years.
Overview
9
9
years of professional experience
Work History
Server
Shari's Cafe and Pies
09.2022 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Case Management
Human Solutions
04.2019 - 05.2020
- Directed update of electronic case management system to enhance level of care.
- Supervised Number interns and gave case management feedback.
- Improved client outcomes by developing personalized case management plans tailored to individual needs.
Customer Service Representative
Kroger Corporate
12.2015 - 11.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Mental Health Human Services -
Mt. Hood Community College
Gresham, OR06.2013
Skills
- Customer service
- Works well with public
- Good problem solver
- Strong work ethic
- Friendly
- Team leader
Timeline
Server
Shari's Cafe and Pies
09.2022 - 10.2024
Case Management
Human Solutions
04.2019 - 05.2020
Customer Service Representative
Kroger Corporate
12.2015 - 11.2018
Mental Health Human Services -
Mt. Hood Community College