Angela Sorge
Smithfield,RI
Summary
Detail-oriented professional with a proven track record in enhancing franchise performance through strategic planning and effective team collaboration. Expertise in customer relationship management and operational improvement drives franchise success. A strong background in restaurant management enables efficient, real-world solutions to operational challenges.
Overview
22
22
years of professional experience
Work History
Franchise Business Consultant
International Dairy Queen
Bloomington, Minnesota
07.2021 - Current
- Conduct regular site visits to assess operational compliance and standards.
- Review operations to identify areas for improvement within franchised locations.
- Develop strategic action plans to boost franchise growth and profitability.
- Facilitate training sessions for franchisees on best practices and brand standards.
- Collaborate with cross-functional teams to execute marketing initiatives for franchises.
- Analyze franchise performance data to uncover opportunities for enhancement.
- Maintain communication between franchisors and franchisees regarding policy changes.
- Covered two districts while new business consultants were hired, onboarded, and trained.
- Mentored two new business consultants as they began their careers with Dairy Queen.
Multi Unit Leader
Cafua Management Company LLC dba Dunkin Donuts
Methuen, Massachusetts
10.2018 - 05.2019
- Oversee a network of six locations averaging approximately $8 million in annual sales.
- Direct reports included 6 managers, 1 assistant manager, and 90+ employees.
- Review, edit, and approve weekly schedules for all employees at each location.
- Weekly food and paper inventory counts with managers, followed by analysis of inventory reports to identify theft or excessive waste.
- Implement cost control measures to correct any identified issues.
- Complete monthly food safety assessments, and weekly safe audits.
- Conduct monthly manager meetings, set goals, and review upcoming marketing readiness changes.
- Coach managers on effective time management and deployment of crew to maximize labor usage results.
- Ensure compliance with federal labor laws, as well as company policies.
Multi Unit Leader
Dunkin Brands
Canton, MA
04.2013 - 10.2016
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
- Oversaw daily operations for multiple Dunkin' locations with approximate sales of $12M to ensure service excellence.
- Trained and mentored store managers on operational best practices and standards.
- Implemented cost control measures, such as weekly inventory, to ensure maximized profitability.
- Executed marketing initiatives set forth by Dunkin to promote new products, designed to enhance customer engagement.
- Conducted regular performance reviews for management staff to foster team development and identify areas of growth opportunities for each store manager.
- Investigated customer complaints related to product quality or service issues at any given store location.
- Supported the operations side of two transfers of ownership.
Restaurant Manager
Dunkin Brands
Brockton , MA
04.2011 - 04.2012
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Restaurant Manager
Howley Bread Group dba Panera Bread
Cumberland , RI
04.2011 - 04.2012
- Conduct an accurate food inventory weekly. Responsible for all food ordering from Sygma and Fresh Dough Facility.
- Maintain acceptable food gap margins, and identify areas of waste and opportunity.
- As part of the management team in a training café, I assisted in the training of two new restaurant managers as they began their careers with Howley Bread Group.
Restaurant Manager
Chelo's Hometown Bar & Grill
Warwick , RI
07.2004 - 04.2011
- Responsibilities as bar manager included: shift management, scheduling bar staff (15+ employees) for both private functions and regular dining service, counting bar inventory for three full bars, and liquor ordering and inventory. Average monthly liquor sales of $90,000 to $100,000. As the restaurant manager, my responsibilities included scheduling servers (30-65 employees), achieving sales goals, pursuing new customers within the community, and helping staff attain the goals set forth by leadership.
Education
Associate of Arts - Business
Community College of Rhode Island
Warwick, RI05-2012
Skills
- Performance analysis
- Strategic planning
- Customer relationship management
- Self-motivation
- Professional demeanor
- Analytical thinking
- Communication skills
- Team leadership
Timeline
Franchise Business Consultant
International Dairy Queen
07.2021 - Current
Multi Unit Leader
Cafua Management Company LLC dba Dunkin Donuts
10.2018 - 05.2019
Multi Unit Leader
Dunkin Brands
04.2013 - 10.2016
Restaurant Manager
Dunkin Brands
04.2011 - 04.2012
Restaurant Manager
Howley Bread Group dba Panera Bread
04.2011 - 04.2012
Restaurant Manager
Chelo's Hometown Bar & Grill
07.2004 - 04.2011
Associate of Arts - Business
Community College of Rhode Island