Angela Spatocco
Atlantic City,NJ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
22
22
years of professional experience
1998
1998
years of post-secondary education
Work History
Server
The High Note Cafe
Philadelphia, PA
03.2019 - 10.2022
- Provided exceptional customer service in a fast-paced diner environment.
- Managed dining area cleanliness and organization throughout shifts.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
Fine Dining Server
Huston’s
Boca Raton, Florida
02.2014 - 10.2019
- Provided exceptional customer service to enhance dining experiences.
- Assisted guests with menu selections and wine pairings.
- Coordinated dining room setup and maintained cleanliness standards.
- Trained new servers on restaurant policies and service techniques.
- Monitored dining area for guest needs and ensured comfort levels.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
- Coordinated with event planners for private dining arrangements and special events.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Participated in regular staff meetings and training sessions to improve service standards.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Contributed to the development of new menu items and service protocols.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Provided guests with information about menu items, made suggestions and took orders.
- Assisted other servers when needed during peak periods.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Managed guest inquiries and resolved concerns promptly.
Server
Oregon Diner
Philadelphia, PA
09.2000 - 12.2014
- Provided exceptional customer service in a fast-paced diner environment.
- Managed dining area cleanliness and organization throughout shifts.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Assisted in training new servers on restaurant policies and procedures.
- Processed customer orders accurately using point-of-sale systems.
- Maintained knowledge of menu items to advise guests effectively.
- Collaborated with team members to enhance overall dining experience for patrons.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Southern High
Philadelphia, PASkills
- Customer service
- Order processing
- Menu knowledge
- Wine pairing
- Team coordination
Timeline
Server
The High Note Cafe
03.2019 - 10.2022
Fine Dining Server
Huston’s
02.2014 - 10.2019
Server
Oregon Diner
09.2000 - 12.2014
Southern High