Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Springs

Richmond,KY

Summary

Dynamic and detail-oriented pharmacist with a proven track record at Kroger, excelling in medication therapy management and patient education. Skilled in reducing medication errors through quality assurance initiatives and fostering strong relationships with healthcare providers. Committed to enhancing patient outcomes and delivering exceptional customer service in a fast-paced environment.

Overview

26
26
years of professional experience

Work History

Pharmacist

Kroger
04.2006 - Current
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
  • Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
  • Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
  • Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
  • Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
  • Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
  • Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
  • Increased immunization rates in the community by administering vaccinations during flu season.
  • Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
  • Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
  • Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
  • Facilitated community health screenings, raising awareness and early detection of common diseases.
  • Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
  • Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
  • Supported chronic disease patients by providing medication synchronization services, improving therapeutic outcomes.
  • Strengthened community health, delivering informative presentations on medication safety and disease prevention.
  • Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
  • Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
  • Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
  • Improved pharmacy efficiency with implementation of innovative inventory management system, reducing waste and ensuring medication availability.
  • Developed comprehensive drug information database, aiding in quick resolution of medication-related queries.
  • Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
  • Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
  • Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications.
  • Implemented digital prescription service, increasing accessibility for remote and mobility-impaired patients.
  • Educated patients on proper medication use.
  • Counseled patients regarding proper intake of medications.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Managed drug and supply inventories.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Performed technical processes required to dispense medications to patients.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Reconstituted oral liquids.
  • Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
  • Closely monitored department performance metrics.

Pharmacy Intern

Plantation Pharmacy
01.2005 - 03.2006


  • Gained valuable experience in compounding medications for customized patient needs, following strict guidelines and safety measures.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
  • Enhanced patient adherence to prescribed therapies by conducting follow-up calls and addressing any concerns or barriers they may have encountered.

Pharmacy Intern

Kerr Drugs Store
08.2002 - 12.2004


  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.

Pharmacy Technician

The Medicine Shoppe
07.1999 - 07.2002

Education

Doctor of Pharmacy - Pharmacy

Medical University of South Carolina
Charleston
04-2006

Pre-pharmacy - Pre-pharmacy

Eastern Kentucky University
Richmond, KY
07-2002

Skills

  • Preparing sterile and Non-sterile compounds
  • Customer service and communication skills
  • Prescription verification
  • Reviewing prescriptions
  • Therapeutic drug monitoring
  • Directing pharmacy operations
  • Pharmaceutical calculations
  • Physician consultation

Languages

English

Timeline

Pharmacist

Kroger
04.2006 - Current

Pharmacy Intern

Plantation Pharmacy
01.2005 - 03.2006

Pharmacy Intern

Kerr Drugs Store
08.2002 - 12.2004

Pharmacy Technician

The Medicine Shoppe
07.1999 - 07.2002

Doctor of Pharmacy - Pharmacy

Medical University of South Carolina

Pre-pharmacy - Pre-pharmacy

Eastern Kentucky University
Angela Springs