Angela Stillwell
Aurora,CO
Summary
Motivated Partnership Manager with demonstrated knowledge of merchant services best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 13 years of experience in- field, and ready to take on a challenging, growth-oriented role as a Strategic Director.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Strategic Account Manager - Team Lead
EVO Payments Inc
09.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Monitored sales performance metrics to achieve strategic account objectives.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased revenue 3X year over year
Partnership Manager
WorldPay From FIS
02.2020 - 09.2021
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Used electronic payments expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated strategy development and planned with cross-functional teams, including Strategic Directors.
- Worked with new partners to complete integrations and increase speed to revenue.
- Evaluated and improved internal policies to foster more efficient and consistent resolutions for partners and merchants.
- Achieved over 100% of my annual quota for 2020.
Channel Support - Team Lead
WorldPay From FIS
11.2019 - 02.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Developed and implemented new hire training for all incoming colleagues to Channel Support team.
- Developed procedures for workflow management.
- Maintained all team resource documents.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to partner support.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assisted leadership with escalations.
National Account Coodinator
WorldPay From FIS
05.2017 - 11.2019
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Worked with National Account Managers to ensure all issues related to relationships were resolved completely and in a timely fashion.
- Worked with National Implementation to ensure all new clients brought on had a smooth on-boarding process, which had a direct impact on speed to revenue.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
National Account Manager
TSYS Merchant Solutions
04.2016 - 01.2017
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Professionally handled all complex problems using my extensive background to positively impact sales and business direction.
- Brought lapsed accounts back to active status and providing additional revenue.
- Tracked sales data to assess trends and make proactive strategy changes.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
Partner Support Manager
TransFirst Merchant Services
08.2014 - 06.2016
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Codified office structures and processes to promote teamwork and performance.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Tracked and documented metrics, and evaluated trends.
- Established and implemented effective training programs to maximize team performance.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Program Manager
TransFirst Merchant Services
02.2013 - 08.2014
- Delivered training for staff development, change management and materials, process and technical controls.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Devised tools and benchmarks to improve team performance and monitor production.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Developed integrated spreadsheet and database templates for accumulating, formatting and organizing program data and presented findings to management.
- Worked with sales management to launch new sales campaigns for bank and software partners.
Account Executive
TransFirst Merchant Services
05.2011 - 08.2014
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Liaised between account holders and representatives to resolve issues and maintain satisfaction of customers.
- Contacted customers as soon as issues arose to proactively provide resolutions before problems escalated.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
Education
Certificate - Medical Adminstration
Parks College
Thornton, CO05.2006
Skills
- Relationship building and management
- Partnership development
- Process Development
- Reporting familiarity
- Go to Market strategies
- Staff Management
- Team Leadership & Development
- Strategic account development
Certification
- Microsoft Excel, Stack Skills - 2020
Timeline
Strategic Account Manager - Team Lead
EVO Payments Inc
09.2021 - Current
Partnership Manager
WorldPay From FIS
02.2020 - 09.2021
Channel Support - Team Lead
WorldPay From FIS
11.2019 - 02.2020
National Account Coodinator
WorldPay From FIS
05.2017 - 11.2019
National Account Manager
TSYS Merchant Solutions
04.2016 - 01.2017
Partner Support Manager
TransFirst Merchant Services
08.2014 - 06.2016
Program Manager
TransFirst Merchant Services
02.2013 - 08.2014
Account Executive
TransFirst Merchant Services
05.2011 - 08.2014
Certificate - Medical Adminstration
Parks College
- Microsoft Excel, Stack Skills - 2020
Similar Profiles
Joey McAleerJoey McAleer
Director of Integrated Partnerships - ECommerce at EVO Payments/Global PaymentsDirector of Integrated Partnerships - ECommerce at EVO Payments/Global Payments
John Joshua BesioJohn Joshua Besio
Talent Acquisition Associate at EVO PaymentsTalent Acquisition Associate at EVO Payments
Jalen HareJalen Hare
Tech Support Representative at EVO Payments InternationalTech Support Representative at EVO Payments International