Angela Stillwell
Aurora,CO
Summary
Motivated Partnership Manager with demonstrated knowledge of merchant services best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 13 years of experience in- field, and ready to take on a challenging, growth-oriented role as a Strategic Director.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Strategic Account Manager - Team Lead
EVO Payments Inc
2021.09 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Monitored sales performance metrics to achieve strategic account objectives.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased revenue 3X year over year
Partnership Manager
WorldPay From FIS
2020.02 - 2021.09
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Used electronic payments expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated strategy development and planned with cross-functional teams, including Strategic Directors.
- Worked with new partners to complete integrations and increase speed to revenue.
- Evaluated and improved internal policies to foster more efficient and consistent resolutions for partners and merchants.
- Achieved over 100% of my annual quota for 2020.
Channel Support - Team Lead
WorldPay From FIS
2019.11 - 2020.02
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Developed and implemented new hire training for all incoming colleagues to Channel Support team.
- Developed procedures for workflow management.
- Maintained all team resource documents.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to partner support.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assisted leadership with escalations.
National Account Coodinator
WorldPay From FIS
2017.05 - 2019.11
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Worked with National Account Managers to ensure all issues related to relationships were resolved completely and in a timely fashion.
- Worked with National Implementation to ensure all new clients brought on had a smooth on-boarding process, which had a direct impact on speed to revenue.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
National Account Manager
TSYS Merchant Solutions
2016.04 - 2017.01
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Professionally handled all complex problems using my extensive background to positively impact sales and business direction.
- Brought lapsed accounts back to active status and providing additional revenue.
- Tracked sales data to assess trends and make proactive strategy changes.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
Partner Support Manager
TransFirst Merchant Services
2014.08 - 2016.06
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Codified office structures and processes to promote teamwork and performance.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Tracked and documented metrics, and evaluated trends.
- Established and implemented effective training programs to maximize team performance.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Program Manager
TransFirst Merchant Services
2013.02 - 2014.08
- Delivered training for staff development, change management and materials, process and technical controls.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Devised tools and benchmarks to improve team performance and monitor production.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Developed integrated spreadsheet and database templates for accumulating, formatting and organizing program data and presented findings to management.
- Worked with sales management to launch new sales campaigns for bank and software partners.
Account Executive
TransFirst Merchant Services
2011.05 - 2014.08
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Liaised between account holders and representatives to resolve issues and maintain satisfaction of customers.
- Contacted customers as soon as issues arose to proactively provide resolutions before problems escalated.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
Education
Certificate - Medical Adminstration
Parks College
Thornton, CO05.2006
Skills
- Relationship building and management
- Partnership development
- Process Development
- Reporting familiarity
- Go to Market strategies
- Staff Management
- Team Leadership & Development
- Strategic account development
Certification
- Microsoft Excel, Stack Skills - 2020
Timeline
Strategic Account Manager - Team Lead
EVO Payments Inc
2021.09 - Current
Partnership Manager
WorldPay From FIS
2020.02 - 2021.09
Channel Support - Team Lead
WorldPay From FIS
2019.11 - 2020.02
National Account Coodinator
WorldPay From FIS
2017.05 - 2019.11
National Account Manager
TSYS Merchant Solutions
2016.04 - 2017.01
Partner Support Manager
TransFirst Merchant Services
2014.08 - 2016.06
Program Manager
TransFirst Merchant Services
2013.02 - 2014.08
Account Executive
TransFirst Merchant Services
2011.05 - 2014.08
Certificate - Medical Adminstration
Parks College
- Microsoft Excel, Stack Skills - 2020
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