Angela Sullivan
Marietta,GA
Summary
Office management professional with healthcare administration, customer service, and data entry experience in busy clinic settings. Oversees front desk operations, staff training, and patient care coordination while maintaining clinic records and supplies for peak operational efficiency.
Overview
7
7
years of professional experience
Work History
Office Manager
CORRECTIVE CHIROPRACTIC
ATLANTA, GA
12.2024 - Current
- Welcomed patients and managed check-in, check-out, and reception support to foster a friendly atmosphere.
- Scheduled appointments and maintained provider calendars for chiropractic care coordination.
- Processed insurance forms and verified patient information for records.
- Coordinated billing and payment posting, ensuring timely account follow-up for accurate office accounts.
- Maintained electronic patient files and updated confidential chiropractic documentation.
- Trained front desk staff on office procedures and patient service standards.
- Resolved patient concerns and facilitated communication between staff and providers to enhance patient satisfaction.
- Ordered supplies and monitored inventory for smooth clinic operations.
- Managed office inventory and placed new supply orders.
Bartender
Mac's Chophouse
Marietta, GA
07.2022 - 12.2024
- Upsold beverage orders by recommending current products and limited promotions.
- Suggested drink and menu pairings to enhance dining experience for Mac's Chophouse patrons.
- Used beer, wine and cocktail knowledge to make recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Enhanced guest experiences and team morale by fostering a positive atmosphere.
- Supported closing duties and bar setup at Mac's Chophouse.
Pawnbroker
Ideal Pawn and Jewelry
Doraville, GA
01.2021 - 03.2022
- Completed cash loans through over-the-counter monetary transactions to facilitate customer needs.
- Determined the value of miscellaneous items provided for loans.
- Conferred with customers via phone and in person to deliver product and service information and resolve complaints.
- Developed and managed company website for online inventory sales, enhancing customer access to products.
Waitress
SOHO American Bistro
Vining, GA
12.2019 - 12.2020
- Executed precise steps of service to ensure an exceptional fine dining experience.
- Followed up with guests upon food delivery to ensure satisfaction and enhance overall dining experience.
- Resolved guest issues promptly, communicating feedback directly to management for swift action.
- Studied various wines and food pairings to enhance guest experiences.
Education
High School Diploma -
Hillgrove High School
Powder Springs, GA05-2010
Skills
- Insurance verification
- Electronic records
- Office administration
- Data entry
- Customer Service
- Team Management
- Employee training
- Problem solving
- Detail orientation
- Multitasking
- Conflict resolution
- Active Listening
Timeline
Office Manager
CORRECTIVE CHIROPRACTIC
12.2024 - Current
Bartender
Mac's Chophouse
07.2022 - 12.2024
Pawnbroker
Ideal Pawn and Jewelry
01.2021 - 03.2022
Waitress
SOHO American Bistro
12.2019 - 12.2020
High School Diploma -
Hillgrove High School