Angela Swank
Grapevine,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
General Manager
Caliber Carwash
12.2020 - Current
- Recruited, trained and developed employees to achieve key performance indicators.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained supply inventory and monitored equipment and machinery for proper operation and maintenance.
Front Desk Associate
Orange Theory Fitness
09.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
General Manager
Flips Patio Grill
12.2005 - 09.2019
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Spa Manager
Sanford Spa And Salon
03.2001 - 04.2023
- Oversaw upkeep of entire facility.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Education
High School Diploma -
Lake Country Christian School
Fort Worth, TXTexas Christian University
Fort Worth, TXSkills
- Supervision and Training
- Team Leadership
- Communication Skills
- P&L Management
- Customer Experiences
- Operations Oversight
Timeline
General Manager
Caliber Carwash
12.2020 - Current
Front Desk Associate
Orange Theory Fitness
09.2019 - 12.2020
General Manager
Flips Patio Grill
12.2005 - 09.2019
Spa Manager
Sanford Spa And Salon
03.2001 - 04.2023
High School Diploma -
Lake Country Christian School
Texas Christian University