Angela Tardy
Milwaukee,WI
Summary
A highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FTD Companies Inc.
Downers Grove, IL
01.2023 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Hiring and Recruiting Manager
Xstellar Inc.
Hillsboro, PA
09.2022 - 01.2023
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Scheduled meetings with employees to address concerns and grievances.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Developed employee orientation and training programs for new hires.
Market Research Interviewer
WestGroup Research
Arizona City, AZ
04.2022 - 09.2022
- Conducted phone interviews of political, social and consumer topics.
- Communicated confidently and clearly with people of diverse backgrounds in eight hour shifts.
- Followed interview protocol carefully to avoid influencing interviewee's perspective.
- Administered polite and effective customer service to encourage interview engagement.
- Recruited individuals for online surveys about product awareness and interest.
Call Center Representative
AnswerNet
Webster, IA
10.2021 - 04.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Recruiter
Focus Forward Transcription
Wayne, PA
05.2021 - 10.2021
- Advertised and promoted open positions using social media and digital marketing procedures.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Facilitated job application processes for qualified candidates.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Entered information into system to update status reports.
- Scheduled and confirmed appointments.
Market Research Interviewer
California Marketing Group
Pasadena, CA
10.2020 - 05.2021
- Conducted phone interviews of political, social and consumer topics.
- Followed interview protocol carefully to avoid influencing interviewee's perspective.
- Recruited individuals for online surveys about product awareness and interest.
- Suggested improvements for established script to more cohesively satisfy interview requirements.
- Attended pre-shift meetings and interview trainings to hone conversational skills.
- Provided feedback and instructions to peers about proper interview guidelines.
- Used spreadsheets and productivity tools to track total participant count.
- Inquired about brand awareness and loyalty to improve customer service satisfaction.
Market Research Interviewer
JWL Marketing
Jersey City, NJ
04.2020 - 10.2020
- Conducted phone interviews of political, social and consumer topics.
- Provided and presented real-time reports on current market conditions.
- Used statistical software to log and evaluate data trends.
- Created surveys to discover customer preferences.
- Researched client industry and marketing trends while forecasting company and product needs.
- Presented market research to customers through conferences, comment pieces and articles.
- Used market research to develop action plans regarding product introductions, modifications and campaigns.
- Collaborated with cross-functional marketing and product management teams.
- Devised development and data gathering methods for questionnaires, focus groups and opinion polls.
Scheduler
Legacy Assurance Plan
Florida City, FL
06.2018 - 10.2020
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Updated reports and daily logs for management use and permanent files.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Planned and delegated work to meet project and production goals.
- Provided delay updates and information regarding special circumstances.
- Analyzed demand and recommended updates to calendar schedule.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Education
High School Diploma -
YWCA
Milwaukee, WI12.2023
Skills
- Delivery Scheduling
- Microsoft Excel
- Customer Relations
- Research
- Technical Support
- Conflict Resolution
- Product Promotion
- Order Fulfillment
- Technologically Savvy
- Creative Problem Solving
- Adaptive Team Player
- Microsoft Outlook
- Typing 45 WPM
- Report Transcription
- Filing
- Active Listening
- Team Development
- Appointment Scheduling
- Reading Comprehension
- Product Knowledge
- Client Relations
- CRM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
FTD Companies Inc.
01.2023 - 06.2023
Hiring and Recruiting Manager
Xstellar Inc.
09.2022 - 01.2023
Market Research Interviewer
WestGroup Research
04.2022 - 09.2022
Call Center Representative
AnswerNet
10.2021 - 04.2022
Recruiter
Focus Forward Transcription
05.2021 - 10.2021
Market Research Interviewer
California Marketing Group
10.2020 - 05.2021
Market Research Interviewer
JWL Marketing
04.2020 - 10.2020
Scheduler
Legacy Assurance Plan
06.2018 - 10.2020
High School Diploma -
YWCA