Angela Thames
Dillingham
Summary
Proven leader at Nushagak Electric & Telephone Cooperative, Inc., adept in office operations oversight and prioritization of deadlines. Excelled in enhancing team skills and ensuring financial accuracy, significantly boosting customer satisfaction and operational efficiency. Expert in account balancing and fostering a collaborative workplace culture.
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Business Office Manager
Nushagak Electric & Telephone Cooperative, Inc.
01.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Coordinated office events, boosting morale and enhancing skill sets across team.
Business Office Supervisor
Nushagak Electric & Telephone Cooperative, Inc.
10.2016 - 12.2022
- Established clear performance expectations for staff members to promote high-quality service delivery and customer satisfaction.
- Managed daily operations, ensuring timely completion of tasks and meeting performance goals.
- Created a positive workplace culture by promoting teamwork, open communication, and employee recognition initiatives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Executive Secretary
Nushagak Electric & Telephone Cooperative, Inc
06.2007 - 09.2016
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Coordinated travel arrangements and bookings for executive staff.
- Supported timely decision-making with thorough research and accurate data analysis.
- Fostered positive office environment, addressing administrative challenges promptly.
- Maintained strict confidentiality of sensitive information, safeguarding company and client data.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
High School Diploma -
Ridge Spring Monetta High School
Monetta06-1995
Skills
- Prioritization of Deadlines
- Account Balancing Expertise
- Team Skill Enhancement
- Office Operations Oversight
Timeline
Business Office Manager
Nushagak Electric & Telephone Cooperative, Inc.
01.2022 - Current
Business Office Supervisor
Nushagak Electric & Telephone Cooperative, Inc.
10.2016 - 12.2022
Executive Secretary
Nushagak Electric & Telephone Cooperative, Inc
06.2007 - 09.2016
High School Diploma -
Ridge Spring Monetta High School
Similar Profiles
Kaitlin SosaKaitlin Sosa
Customer Service Representative II at Pioneer Telephone Cooperative Inc.Customer Service Representative II at Pioneer Telephone Cooperative Inc.
M Kurt GarrardM Kurt Garrard
CFO at Penasco Valley Telephone Cooperative, IncCFO at Penasco Valley Telephone Cooperative, Inc
William PopejoyWilliam Popejoy
IT Technical Support Specialist at Ben Lomand Telephone CooperativeIT Technical Support Specialist at Ben Lomand Telephone Cooperative