Angela Thomas
Detroit,MI
Summary
Devoted direct care worker, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.
Overview
26
26
years of professional experience
Work History
Direct Care Worker
BrightSpring Health Services
01.2024 - Current
- Assisted disabled clients to support independence and well-being.
- Utilized active listening skills in order to understand each patient's unique needs, preferences, and goals for their care plan execution.
- Demonstrated empathy and understanding while addressing diverse cultural, social, emotional, or intellectual needs of each patient.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Back End Collector
HSBC Card Services
02.2010 - 03.2012
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Worked with customer to create debt repayment plan based on current financial condition.
- Documented customer payment interactions and account statuses for future reference.
- Contributed to team goals by consistently achieving individual targets for successful collections and account resolutions.
- Trained new Back End Collectors on best practices, contributing to overall team success and increased productivity levels.
Back End Collector
Sallie Mae Corporation
03.2006 - 05.2009
- Provided exceptional customer service while negotiating payment plans with delinquent customers, fostering positive relationships and increasing chances of future payments.
- Mitigated potential losses by promptly escalating unresponsive or problematic accounts to management for further action.
- Improved efficiency by streamlining back end collections processes and implementing automation tools.
- Conducted thorough research on debtor backgrounds, enabling more strategic approaches towards collections efforts.
Key Holder Supervisor
Rite-Aid Pharmacy
03.1998 - 04.2005
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Skills
- Behavioral Management
- Care plan assessment
- Progress Tracking
- Personal Care Worker
- NA Sponsor
- Guest Speaker for Al-Anon
- Homeless Population Volunteer Experience
Timeline
Direct Care Worker
BrightSpring Health Services
01.2024 - Current
Back End Collector
HSBC Card Services
02.2010 - 03.2012
Back End Collector
Sallie Mae Corporation
03.2006 - 05.2009
Key Holder Supervisor
Rite-Aid Pharmacy
03.1998 - 04.2005