Angela Thurman
Indianapolis,IN
Summary
Results-driven Pharmacy Technician with over 8 years of experience in medication dispensing and inventory management. Recognized for optimizing pharmacy workflows and resolving medication-related issues through effective teamwork and communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Department of Veterans Affairs
Tomah, WI
10.2024 - Current
- Collaborated with healthcare providers to resolve medication-related issues promptly.
- Utilized pharmacy management software for tracking prescriptions and maintaining records accurately.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Pharmacy Technician
Cigna
Indianapolis, IN
07.2014 - 04.2023
- Dispensed medications accurately according to prescriptions and established protocols.
- Assisted in managing inventory levels, ensuring timely restocking of medications and supplies.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Maintained cleanliness and organization of pharmacy workspaces to enhance operational efficiency.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- My last position was with Quality Assurance. We worked on reports received due to errors in pharmacy. We worked to find the root cause and correct the issue.
Education
Certified Pharmacy Technician - Pharmacy
PTCB
Indianapolis IN04-2026
GED -
Frankfort SR High School
Frankfort, IN08-1992
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- HIPAA
- Drug inventory control
- Pharmacy and customer records management
- Labeling accuracy
- Drug safety
- Pharmacy software proficiency
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Department of Veterans Affairs
10.2024 - Current
Pharmacy Technician
Cigna
07.2014 - 04.2023
Certified Pharmacy Technician - Pharmacy
PTCB
GED -
Frankfort SR High School