Angela Tolbert
Seabrook,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
South Shore Harbour Country Club
League City, Texas
07.2025 - Current
- Delivered attentive service to club members and guests during dining experiences.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer inquiries and resolved complaints professionally.
- Supported team members during busy shifts to improve service efficiency.
- Set up and cleared tables according to club standards and procedures.
- Performed opening and closing duties, including restocking supplies and preparing dining areas.
- Took orders accurately and in a timely manner from high volumes of customers.
- Operated POS terminals for order input, bill splitting, and total calculations.
Server
BoomerJacks Bar and Grill
Webster, Texas
03.2024 - 06.2025
- Processed food and drink orders efficiently to enhance customer satisfaction.
- Delivered exceptional service in fast-paced bar environment.
- Collaborated with team members to maintain seamless service flow.
- Engaged with customers to elevate dining experiences.
- Executed closing duties, including restocking, cleaning, and cashing out registers.
- Greeted customers warmly to foster a welcoming atmosphere.
- Trained new servers on order-taking procedures and drink preparation techniques.
Server
My famous Daiqs and Dogs
Webster, Texas
06.2023 - 03.2024
- Prepared and served diverse beverages to customers, enhancing overall experience.
- Maintained cleanliness and organization of bar area and equipment for optimal functionality.
- Handled cash transactions and managed customer tabs with efficiency.
- Assisted in developing new drink recipes and menu items to refresh offerings.
- Engaged with customers to deliver exceptional service and tailored recommendations.
- Trained new staff on bar procedures and customer service standards, ensuring consistency.
Server
Pomodoro's Cucina Italiana
Clear Lake, TX
06.2022 - 05.2023
- Delivered exceptional customer service to elevate guest dining experiences.
- Maintained cleanliness and organization of dining area and service stations.
- Accurately managed cash transactions during peak service periods.
- Participated in team meetings to implement feedback and enhance service quality.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Greeted customers, addressed inquiries, and recommended specials to drive sales.
- Demonstrated enthusiasm and extensive knowledge of restaurant menu and offerings.
Education
Associate of Arts - Education
San Jacinto College
Pasadena, TX06-2025
Skills
- Customer service and support
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Guest interaction
- Food safety practices
- Cash handling
- Order accuracy
- Sales techniques
- Upselling strategies
- Menu recommendations
Pet-Sitter
- I am very invested with animals, specifically dogs.
Timeline
Server
South Shore Harbour Country Club
07.2025 - Current
Server
BoomerJacks Bar and Grill
03.2024 - 06.2025
Server
My famous Daiqs and Dogs
06.2023 - 03.2024
Server
Pomodoro's Cucina Italiana
06.2022 - 05.2023
Associate of Arts - Education
San Jacinto College